387094 - When I try to login to Yahoo Mail I cannot and then get the following error message:

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Brian Smith]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; DigExt; FunWebProducts; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; SpamBlockerUtility 4.8.4)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

<?PHP
ini_set('display_errors', 0); 
$data = yahoo_reg_login_setup();
if ( $data === FALSE )
{
    exit();
}
else if ( ! isset( $data['DISPLAY_FORM'] ) )
{
    error_log( "yahoo_reg_login_setup didn't set the DISPLAY_FORM field" );
    header( "Location: http://login.yahoo.com/");
    exit();
}

$tstname = @$data['.testname'];
$src = @$data['.src'];
$partner = @$data['.partner'];
$intl = @$data['.intl'];
// This is a hack put in place so that persistancy files are 
// picked from the regular html directory.
// yinst packaging didn't allow for the multiple links to be created
// with one single command.
if($tstname == "tst_pst") {
  $tstname = "";
}
// Adding support for pkg using PHP
if((@$data['pkg'] != null) && (@$data['pkg'] != "" ))
{
  $data['.abs_path'] = "/home/y/share/htdocs/idaho/php/${intl}_shrkwp";
  $res=include("/home/y/share/pear/Yahoo/reg/logic/shrkwp.inc");
}
// Adding support for .partner via PHP
// If both .src and .partner are present, and .src=ym, then .src takes
// precedence, else .partner takes precedence. - Aanchal, Bug #368481 
// Please note that if in future, a more complicated pprecednce has to
// be added, the priorityMap array from propTemplate.inc.ros and
// header.inc.ros should be used.
// Disabling the src=ym precedence over the partner user as ym is not
// converted in intls like ca and cf and users end up seeing the older
// login_verify page for ym. It is better if we show them the partner
// branding. - bug # 652617
//else if(($src != null) && ($src != "") && ($src == "ym"))
//{
  //$data['.abs_path'] = "/home/y/share/htdocs/idaho/php/${tstname}/${intl}_${src}";
  //$res=include("/home/y/share/htdocs/idaho/php/${tstname}/${intl}_${src}/login/${data['DISPLAY_FORM']}");
//}
else if(($partner != null) && ($partner != ""))
{
  $data['.abs_path'] = "/home/y/share/htdocs/idaho/php/${tstname}/${intl}_${partner}";
  $res=include("/home/y/share/htdocs/idaho/php/${tstname}/${intl}_${partner}/login/${data['DISPLAY_FORM']}");
}
else if(($src != null) && ($src != ""))
{
  $data['.abs_path'] = "/home/y/share/htdocs/idaho/php/${tstname}/${intl}_${src}";
  $res=include("/home/y/share/htdocs/idaho/php/${tstname}/${intl}_${src}/login/${data['DISPLAY_FORM']}");
}
else
{
  $data['.abs_path'] = "/home/y/share/htdocs/idaho/php/${tstname}/${intl}";
  $res=include("/home/y/share/htdocs/idaho/php/${tstname}/${intl}/login/${data['DISPLAY_FORM']}");
}
// This check is put in place to avoid showing a blank login page
// when some test is set in common_login.conf and that test package is not
// installed on the machine.
// Ideally this should not happen. - Aanchal, Feb 3, 2005
// Bug # 305858
if($res != '1')
{
  if(!is_dir($data['.abs_path'])){
        // reset abs_path only if it didn't exist before
        // a temp fix for ym logout issue
        // Bug 1146959
        $data['.abs_path'] = "/home/y/share/htdocs/idaho/php/${intl}";
  }
  include("/home/y/share/htdocs/idaho/php/${intl}/login/${data['DISPLAY_FORM']}");
}
?>


Reproducible: Always

Steps to Reproduce:
1.I use two different email address; the same error is reproduced with both of them.
2. If I switch off and then power-up again the same error message is repeated
3. If I use MS Internet Explorer instead of Mozilla Firefox I do not get these error messages. Instead I can login and out normally. Therefore the bug must in in the Mozilla Firefox browser.
Actual Results:  
Go to Yahoo.co.uk
Select My Mail
Login with username and password (both unchanged)
Read mail item(s)
Try to sign out
Get error message as above and so am unable to Sign out

Expected Results:  
In order to exit from the error message I used the Back Arrow, which took me back to My Mail.
Tried again to sign out - got error message again.
The only way I could exit was to close down Mozilla Firefox

It should have asked if I wished to Sign out completely. 
After confirming that I did, then I could have re-entered Yahoo Mail to read the mail in my other email address.

Comment 1

[Marco Bonardo [:mak]]

Have you tried to clear the cache and cookies? i can use Yahoo mail without any problem

Comment 2

[Henrik Skupin [:whimboo][⌚️UTC+2]]

WFM with Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

Reporter please try to reproduce it in Safe-Mode. What build are you using. It doesn't look like an official release from Mozilla.

Comment 3

[Chris Lawson (gone)]

Yeah, it looks like you're spoofing your user-agent string, which is known to cause lots of problems.

Comment 4

[Don Stivers]

I no longer can get to my Yahoo Mail using my Mozilla FireFox Browser.
When I click on Yahoo Mail, I get the following errors:
  "The page isn't redirecting properly."
  "Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
This was coincidental with 2 events:
  1. "I upgraded to FireFox 2.0.0.13"
  2. "I downloaded Apple SAFARI"
Before I read this page I was blaming Apple for the problem.
At least I can check my Yahoo Mail on SAFARI.
I hope FireFox fixes this (so I can brag it up again).

Comment 5

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Don, please post your full user agent string. Have you tweaked it? Which URL are you using to log into your mail account on Yahoo? Have you tried in Safe Mode? Could you also give it a try with the Firefox 3 beta4 release? If you will do this, please remember to use a fresh profile. 

Comment 6

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 7

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.