pop mail server authentication issue for users with two mail accounts from different service providers

Assigned to


11 years ago
9 years ago


(Reporter: Vincent Belaïche, Assigned: dveditz)


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(1 attachment)



11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; fr; rv: Gecko/20070515 Firefox/
Build Identifier: version 3.0a1pre (2007070804)

I have been changing mail Internet Access service provider from Numéricâble to France Télécom. During this change I have an overlap in time when I have both service providers avaiable.
I configured two email account with respective pop server names. The pop server of France Télécom is pop.orange.fr, while the pop server of Numéricâble is pop.numericable.fr

When I retrieve mail, I get a pop up message box telling me that an authentication error occured with France Télécom (a.k.a Orange) pop server (I captured the message box as a JPEG image to send it to you).

However, this is not correct, because after clicking OK, I get another message box proposing to reconfigure my password (appearing as ********), I just tick the "remember password", and click OK without entering the passaword, and then it works again (I can retrieve mails from France Télécom).

My speculation :
Thunderbird provides to France Télécom some security data that is belonging to Numéricâble. 

Reproducible: Always

Steps to Reproduce:
1. Have to email account with different pop servers
2. retrieve mail 
Actual Results:  
A message box telling that there is one authentication problem with one of the pop servers (the more recently configured)

Expected Results:  
This message box should not have popped up

I will try to attach the JPEG of the message box, if I can find how to do this (this is my 1st bug report).

Note that I don't think that I mis-configured the France Télécom account, because as I explained above, just by clicking OK on the following message box, without entering the password, it works again.

Comment 1

11 years ago
Created attachment 271422 [details]
Screen capture of the authentication error I am getting

Comment 2

9 years ago
I'm using two POP accounts since three years using all TB versions during this time under WinXP but I cannot remember having a problem like Vincent descibed.
Maybe it was a config problem or it is solved with a newer TB version. After more than two years this bug should be taken out (shorts the list!).
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