387303 - pop mail server authentication issue for users with two mail accounts from different service providers

Status: UNCONFIRMED

(Thunderbird :: Security, defect)

Description

[Vincent Belaïche]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; fr; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: version 3.0a1pre (2007070804)

I have been changing mail Internet Access service provider from Numéricâble to France Télécom. During this change I have an overlap in time when I have both service providers avaiable.
I configured two email account with respective pop server names. The pop server of France Télécom is pop.orange.fr, while the pop server of Numéricâble is pop.numericable.fr

When I retrieve mail, I get a pop up message box telling me that an authentication error occured with France Télécom (a.k.a Orange) pop server (I captured the message box as a JPEG image to send it to you).

However, this is not correct, because after clicking OK, I get another message box proposing to reconfigure my password (appearing as ********), I just tick the "remember password", and click OK without entering the passaword, and then it works again (I can retrieve mails from France Télécom).

My speculation :
Thunderbird provides to France Télécom some security data that is belonging to Numéricâble. 

Reproducible: Always

Steps to Reproduce:
1. Have to email account with different pop servers
2. retrieve mail 
3.
Actual Results:  
A message box telling that there is one authentication problem with one of the pop servers (the more recently configured)

Expected Results:  
This message box should not have popped up

I will try to attach the JPEG of the message box, if I can find how to do this (this is my 1st bug report).

Note that I don't think that I mis-configured the France Télécom account, because as I explained above, just by clicking OK on the following message box, without entering the password, it works again.

Comment 1

[Vincent Belaïche]

Attachment: Screen capture of the authentication error I am getting

Comment 2

[Hannes]

I'm using two POP accounts since three years using all TB versions during this time under WinXP but I cannot remember having a problem like Vincent descibed.
Maybe it was a config problem or it is solved with a newer TB version. After more than two years this bug should be taken out (shorts the list!).

Comment 3

[Ricky Anderson]

if you are getting trouble in pop mail server authentication then I would recommend you to check your POP and IMAP setting you can enter the settings by following these steps
Enter your full  Email Address.
For(POP3): type "mail." followed by your domain name (e.g. mail.example.com)
For (SMTP): type "smtp." followed by your domain name (e.g. smtp.example.com)
For more information visit - https://www.emailcustomercareservice.com/att-email-support/