387606 - Firefox browser crashes when I click reply for an email

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Marcus]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4

I am able to retrieve email and read, but when I go to reply it crashes.  I have to use another browser to reply.

Reproducible: Always

Steps to Reproduce:
1. log into email account
2. select email
3. click reply

CRASH, BAM, BOOM!!!
Actual Results:  
Firefox crashes

Expected Results:  
none

This is a fairly direct issue.  I will test other web based email account like Yahoo to see if it happens on other sites.

Comment 1

[Marcus]

Product
Firefox

Problem
Stopped working

Date
7/10/2007 6:34 PM

Status
More information available

Problem signature
Problem Event Name:	APPCRASH
Application Name:	firefox.exe
Application Version:	1.8.20070.51502
Application Timestamp:	4649940b
Fault Module Name:	StackHash_b1de
Fault Module Version:	0.0.0.0
Fault Module Timestamp:	00000000
Exception Code:	c0000005
Exception Offset:	000000c3
OS Version:	6.0.6000.2.0.0.768.2
Locale ID:	1033
Additional Information 1:	b1de
Additional Information 2:	4c02200d9dcee3c1d412b0f20fffc8c1
Additional Information 3:	d439
Additional Information 4:	08e3b06f92d1d17ff2175ea932e7b142

Extra information about the problem
Bucket ID:	463127796

Comment 2

[Marcus]

Updating the flash player (to Version: 9,0,47,0) helped, and now it seems to only crash when I click reply too soon.  I still think this is a bug issue, but at least I can use Firefox in the meantime.

Comment 3

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

please try in safe mode and on the next crash send a talkback and paste here the talkback id.

don't paste here windows crash logs, they are useless

Comment 4

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

Also, please try to reproduce with a current Trunk nightly build if possible

Comment 5

[Wayne Mery (:wsmwk)]

can you reproduce using FF 3.5 beta?
  http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 6

[Tyler Downer [He/Him]]

No reply, INCO. Reporter, please reopen this bug if you can see this issue with Firefox 3.5 or later in Firefox Safe Mode (http://support.mozilla.com/kb/Safe+Mode) or a new profile (http://support.mozilla.com/kb/Profiles)