388432 - After time subfolders and sidebar are missing incl those options on menu/file also happened on last update.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[RK]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Windows-Media-Player/10.00.00.3990; .NET CLR 2.0.50727; .NET CLR 1.1.4322)
Build Identifier: 

Sidebar with local folders and sub folders missing. No menu options to open sidebar etc. No known reason. This happens periodically. The last update lost my folders too. I am concerned that updating without folders in place will lose all saved messages.  
Going into "Chrome" doesn't find the messages or the folders.
I'm not using specialized themes etc. using 2 accts, address on tb.

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1.May be caused by an hp update. Hp peripherals only
2.
3.

Comment 1

[Wayne Mery (:wsmwk)]

please state the version you came from and the version you "went" to + please correct the bug's version field.


(In reply to comment #0)
> User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
> Windows-Media-Player/10.00.00.3990; .NET CLR 2.0.50727; .NET CLR 1.1.4322)
> Build Identifier: 
> 
> Sidebar with local folders and sub folders missing. 

you mean the panel on the left, which is called the folders panel?


> No menu options to open  sidebar etc. No known reason. This happens periodically. The last update lost
> my folders too. I am concerned that updating without folders in place will lose
> all saved messages.  
> Going into "Chrome" doesn't find the messages or the folders.
> I'm not using specialized themes etc. using 2 accts, address on tb.
> 
> Reproducible: Couldn't Reproduce

work your way through this process http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird

If that doesn't fix and no one else comments here, then you might get quicker results in a support forum - http://www.mozilla.org/support/thunderbird/forums

Please report back - your results/response is needed to help resolve the bug.

Comment 2

[Wayne Mery (:wsmwk)]

=> incomplete due to no reponse

if you still see problem please comment.