Firefox is not able to run on some Windows 98 SE systems with ZoneAlarm



Plugins Graveyard
Checkpoint Zonealarm
11 years ago
2 years ago


(Reporter: Felix Gudio, Unassigned)






11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv: Gecko/20070515 Firefox/
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv: Gecko/?  Firefox/

Mozilla Upgrade fails to start either when upgrading from or when doing a clean install of (attempted from fresh download on 07/18/2007 @ 11 PM U.S. Central Time).  It appears that all components are installed but when calling Firefox via shortcut or direct from the directory it just hangs.  When trying to End Task Firefox is slow to end and consistently generates 2 Windows 98 Blue Screens (Operation Exception Errors).  Regressing back to is possible and this version works well on this system.  However, as fixes a critical security risk staying on is not an option.

Reproducible: Always

Steps to Reproduce:
1.  Attempt to run any version of (either as upgrade from or fresh install.
2.  When Firefox hangs, Call End Program dialog- use it to End Task
3.  Windows 98 blue screen results - twice.
Actual Results:  
Upgrade to fails on this Windows 98 machine.  This happens regardless of doing a software update from within Firefox or a clean download and install of  Calling after a supposed install always hangs and results in Win 98 Blue screens.  No Talkback dialog ever appears and program always fails to load.

Expected Results:  
Firefox should have opened as expected and gone to the Mozilla success page.

Error is occurring on a HP Pavilion Laptop (n3310), AMD K-6 III, 256 MB RAM, 600 x 800 monitor, Trident Cyberblade i7 video adaptor, U.S. Robotics USR5411 MAXg wireless card.  The OS is Windows 98 SE.  Other relevant software on system: AVG Free 7.5, OpenOffice, ZoneAlarm 2.6.362, Internet Explorer 6, Lavasoft Ad-Aware SE.  System also has the 3rd party mass storage device driver for Windows 98 from  [NOTE: is being used here as I had to regress back to it to file this report - that is why Gecko is listed as "?"]  As I type this another software update has upgraded this browser to - I am choosing the Restart Later option - which has failed twice already.


11 years ago
Version: unspecified → 2.0 Branch

Comment 1

11 years ago
Further information: after entering this but software update downloaded the changes - with the same result: an unusable browser.  However, this time I was able to view the installing the the software updates progress bar for a few seconds before the process ground to a halt.  

For every occasion of this event Internet Explorer is unable to load once halts.  After using the close program/end task for both Firefox and IE 6 it is possible to call up IE 6.  However, IE 6 cannot find any sites.  All other applications are unable to access the web and pings result in failures.  This necessitates a reboot.  At that time is when the Win 98 Blue Screens appear (Fatal Error / OE).  I have captured the location and it is "0028:C0031B13".  Pressing any key clears these BSODs and Win98 attempts to shut down.  About 80% of the time shut down is not succesful and a power cycle/on-off-on has to be used.

Comment 2

11 years ago
do you have the latest version of AVG and zonealarm? it could be a problem with one of these... report results after updating/disabling them
Keywords: hang

Comment 3

11 years ago
This is actually a laptop for my father, however I have the latest version of AVG on the PC (it's the Free version of 7.5).  As this is Windows 98 there are few options for upgrading to a newer version of ZoneAlarm  I can try to see if there is one still available somewhere or can try Outpost's firewall.  I did disable both to see if that made any difference - it did not.  However, parts of ZoneAlarm do stay resident even if it is "disabled".  I will try these as well as seeing if the installation can complete in Safe Mode.  

Comment 4

11 years ago
Felix describes the symptoms perfectly.  My system is win98 se with zone alarm 2.6.362.  On subsequent reboot, I was able to uninstall and re-install

Comment 5

11 years ago
Issue does appear to be a new conflict with ZoneAlarm 2.6.362 and Firefox  This is new since as you can uninstall and regress down to which will run fine with ZA 2.6.362.  I have been able to get to run with a newer trial version of ZA Internet Security Suite 6.1.  I do not know what will happen when the trial version expires (assume it will just become free ZA of that build level) as this ZA version is no longer supported.   ZA 2.6.362 is old  but often preferred as it is simple, stable (far less issues with VSMON crashing), free of extraneous items and is often preferred by many users over newer versions for these reasons.  If possible I request continuing efforts to understand what is causing a conflict with ZoneAlarm 2.6.362 and Firefox as some of these users may have to drop firefox to stay with ZA.  I have ruled out AVG 7.5 as a source of conflict as it is working with the newer version of ZA and

Comment 6

11 years ago
I am having a similar issue but with Windows XP Media Center Edition 2006.  I too have an HP Pavilion laptop, but mine is a dv6105us with an AMD Turion64 Mobile 803 Mhz and 768 MB of RAM.

After I install and run it once, my computer can no longer find the built-in Broadcom 802.11 b/g wireless card -  no internet dependent programs are able to connect through the card and I am unable to see it in hardware manager in Control Panel.  I can see the ethernet card, but I have not tested it.  I attached a Microsoft external USB wireless card and that seems to work normally. 

After doing a system rollback to a setpoint prior to the FireFox upgrade, I was able to use the internal card again and use FireFox  However, reinstalling has again made the Broadcom card 'vanish'.  I then tried updating the Broadcom driver to the latest version available on the HP website but that has had no effect.  I also updated the HP Wireless Assistant control panel widget as that was not working - and after the upgrade it still fails to load.

Comment 7

11 years ago
(In reply to comment #6)

One additional point, I have now uninstalled and installed but that did restore my wifi capability as doing a rollback to a prior setpoint did. So whatever change that occurs that causes the loss of communications with the Broadcom wifi card, is not reversed by uninstalling.

Comment 8

11 years ago
Request for hardware configuration - 
Motherboard: Abit KG7
Processor: AMD Athlon 1133
Memory: 256MB
Video: Matrox Millenium G200 agp
Network: Linksys LNE100TX
Sound: Creative Soundblaster PCI128
USB 1.0: VIA Integrated
USB 2.0: ALI PCI USB2.0 / Firewire Controller.

Significant Software - 
ZoneAlarm 2.6.362
Recent upgrade to IE6 for internet setup.
Internet connection via ethernet <-> router <-> cable modem

Other notes -
Reversion to worked without issue.

Comment 9

11 years ago
do you see this in you install FF or higher using a straight install, using custom to put it in a specific *new* directory?
Summary: Firefox is not able to run on some Windows 98 SE systems. → Firefox is not able to run on some Windows 98 SE systems with ZoneAlarm

Comment 10

11 years ago
I apologize but my reply will not be helpful: I no longer am using Windows 98 on that laptop having upgraded it to Win XP SP2.  I have been able to reinstall and do upgrades to newer versions of Firefox but also did an upgrade to a newer version of ZoneAlarm Free as WinXP can support the newer version.  I have not tried to revert back to the older version of ZA or Firefox that originally caused the problem.


10 years ago
Product: Firefox → Toolkit

Comment 11

10 years ago
=> INVALID   then for ZA flakeyness
Last Resolved: 10 years ago
Resolution: --- → INVALID

Comment 12

7 years ago
We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.
Component: Application Update → Checkpoint Zonealarm
Product: Toolkit → Plugins
QA Contact: application.update → checkpoint-zonealarm
Resolution: INVALID → ---
Version: 1.8 Branch → unspecified

Comment 13

2 years ago
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Last Resolved: 10 years ago2 years ago
Resolution: --- → INCOMPLETE


2 years ago
Product: Plugins → Plugins Graveyard
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