389176 - Thunderbird complaints of previous process and it´s not able to start up

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[fabio]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5
Build Identifier: Mozilla thunderbird 2.0.0.5

Each time I executed thunderbird, a obtain the message: Thunderbird is already running but it´s not responding. To open a new window you must first close the existing Thunderbird process or restart the system.

Fine, I restart the system, tried again, same error. What have I done? I went to program data -> thunderbird and I stored a Solaris thunderbird inbox, but, then I noted the error and I remove everything, remove thunderbird and then same error.

I would really appreacite any help with this issue, I am not able to use thunderbird, not even the fresh installation.

I am willing to provide debugging information as appropriated.


Reproducible: Always

Steps to Reproduce:
1. On a installed Thunderbird, go to local data -> thunderbird and store a unix thunderbird, then modify progiles.ini to point to previous inbox
2. Execute thunderbird. Then you got the closing error
3. Remove thunderbird, remove eveything under thunderbird folder, including it, and then install it again
4. Restart the system. Then you got the closing error "close thunderbird", but it´s not running!
Actual Results:  
Thunderbird is not able to start properly

Expected Results:  
Execute normally

Comment 1

[Magnus Melin [:mkmelin]]

Go to your profile folder <http://kb.mozillazine.org/Profile_folder> and remove the file named "lock", also perhaps ".parentlock". If that helps, resolve this bug as wfm.

Comment 2

[fabio]

The issue was solved by: 1. Uninstalling thunderbird, 2. removing thunderbird folder localdata-> thunderbird, 3. restarting and 4. reinstalling.
Thanks to Magnus for his time. Issue has been solved.

Comment 3

[Magnus Melin [:mkmelin]]

->WFM (FIXED is used only when known code changes resolved the issue)