389604 - roughly half the time I attempt to sign in to hotmail, I get a bad password notice.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Harlan Wallner]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5

Once I get the bad password notice, I re-enter the password immediately and exactly the same and it goes through to my account.  I don't have the problem with IE, though I don't use IE often, just to test the problem.  It has happened to me on other computers also using windows xp.  I even get it when I type it in Word and copy/paste into the password box, so I know it's not an idiot operator/fat finger error.  It ceased for about a month when I switched over to windows live hotmail, but recently has started again with that program.

Reproducible: Sometimes

Steps to Reproduce:
1.go to hotmail
2.enter login info and password
3.
Actual Results:  
"The e-mail address or password is incorrect. Please try again."  
...
Bang my head on my desk.

Expected Results:  
enter my email account.
...
Smile as my computer doesn't aggravate me.

Comment 1

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 2

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.