Closed Bug 389959 Opened 18 years ago Closed 18 years ago

can not log onto my email account from home computer, can through Internet Explorer

Categories

(Firefox :: General, defect)

x86
Windows XP
defect
Not set
normal

Tracking

()

RESOLVED INVALID

People

(Reporter: vickisliger, Unassigned)

References

()

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5 HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.IllegalArgumentException: Invalid Base64 encoded length at net.earthlink.util.Base64.decode(Base64.java:142) at net.earthlink.util.Base64.decodeToString(Base64.java:169) at net.earthlink.util.track.TrackObject.determinePspUid(TrackObject.java:251) at net.earthlink.util.track.TrackObject.(TrackObject.java:92) at net.earthlink.util.track.PageLoadTrackObject.(PageLoadTrackObject.java:45) at net.earthlink.util.track.PageLoadTrackObject.trackPageLoad(PageLoadTrackObject.java:24) at wam.Login.handle(Login.java:156) at wam.Login.doPost(Login.java:43) at javax.servlet.http.HttpServlet.service(HttpServlet.java:760) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at wam.servletfilter.WmChoiceFilter.doFilter(WmChoiceFilter.java:92) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at wam.servletfilter.SslFilter.doFilter(SslFilter.java:118) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at net.earthlink.util.filters.ZooFilter.doFilter(ZooFilter.java:102) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:213) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:246) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2415) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:594) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619) at java.lang.Thread.run(Thread.java:595) Apache Tomcat/4.1.24 Reproducible: Always Steps to Reproduce: 1.type in email address 2.password 3.sign in Actual Results: received the Http status 500 error type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. Expected Results: logged me onto my earthlink email.
The error message displayed is a server error message, not a browser one. This is something earthlink would have to rectify. Most likely they are using load balancing and only some of their servers are misconfigured which is why you may see it working in IE but not Firefox.
Component: Error Console → General
QA Contact: error.console → general
Status: UNCONFIRMED → RESOLVED
Closed: 18 years ago
Resolution: --- → INVALID
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