390264 - Firefox stops working shortly after visiting www.facebook.com

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[mfox327]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.5) Gecko/20070713 Firefox/2.0.0.5

Within a few minutes (sometimes more) of visiting the Facebook website (www.facebook.com) while using the Mac OSX operating system, Firefox will stop working correctly. First, some images fail to load, then all normal functions cease to work. The problem is fixed by quiting and restarting Firefox.

Reproducible: Always

Steps to Reproduce:
1. Go to www.facebook.com while running Mac OSX
2. Continue using browser
3. Eventually all normal functions will stop working.
Actual Results:  
Firefox stops working.

Expected Results:  
It should not stop working.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Did you also test this in safe-mode or with a new profile?

http://kb.mozillazine.org/Safe_Mode_(Firefox)
http://kb.mozillazine.org/Profile_Folder

Comment 2

[mfox327]

I did test with a new profile, but not in safe mode. The same problem also occurred in the new profile. 

Comment 3

[Marcia Knous [:marcia]]

That site seems to be having issues right now, I get an "We're upgrading" message when I try to visit the site.

Comment 4

[Michael Trimm]

I have the same problem, but I'm using Windows XP, with all updates. I'm using FF 2.0.0.7

Therefore, I'm changing the OS to all. Feel free to undo if you think it should be unchanged.

Comment 5

[myles7897]

does this still happen, can the bug be closed?

Comment 6

[mfox327]

Yes, still happens, as it has for the last year.

Comment 7

[Steven Grimm]

This problem also happens on Firefox 3.0.3. The symptom affects all web sites once it starts happening; images and CSS and JavaScript files (and sometimes web pages) fail to even start loading. A network sniff shows Firefox doesn't even try to open any HTTP connections for the missing resources.

Once Firefox gets into this state, it frequently won't even respond to the "quit" keyboard shortcut, nor sometimes to the "quit" menu item. I sometimes have to forcibly kill the process to get it to die. (But it is not typically chewing lots of CPU time in these cases.)

Comment 8

[Harold Paulson]

Same as bug #402296

Comment 10

[Michael Kohler [:mkohler]]

Is this bug still there? I don't have any issues with Facebook using Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2a1pre) Gecko/20090406 Minefield/3.6a1pre ID:20090406031126

Comment 11

[Alex Liberman]

(In reply to comment #10)
> Is this bug still there? I don't have any issues with Facebook using
> Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2a1pre) Gecko/20090406
> Minefield/3.6a1pre ID:20090406031126

I've only experienced it on mac osx.

Comment 12

[Alex Liberman]

ok the same thing just happened when I had gmail running in another tab, but no facebook. I think it's related to ajax script or something.

Comment 13

[Mark]

I have to quit FireFox after using Facebook, almost every time. After visiting Facebook, no other web page will load. Looks a little like a memory leak or locked-up thread.

I'm running Firefox 3.0.8 with Mac OS X 10.5.6 on a MacBook with 2GB built-in memory.

This is sufficient reason to say good-bye to Firefox and use an alternative browser, if this bug isn't going to be fixed very soon.

Comment 14

[Marco Bonardo [:mak]]

Mark, please see comment 1, since there are not many users reporting that problem on 3.0.x sounds like could be due to add-ons.

Comment 15

[Tyler Downer [He/Him]]

No Reply, INCO