Closed Bug 391957 Opened 18 years ago Closed 17 years ago

Install fails, causes BSOD, no apparent way to stop the nags for installing update.

Categories

(Thunderbird :: Installer, defect)

Product:
Thunderbird
Component:
Installer
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: drew, Unassigned)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6 Build Identifier: 1.5.0.12 Prefer working version to BSOD. How do I stop nags to update? Reproducible: Always Steps to Reproduce: 1. Click on Download & Install Now 2. 3. Actual Results: Report window simplay says installation failed. Components are missing. Expected Results: Normal update like many times before.
Version: unspecified → 1.5
Need more info... from what to what did you update? Does a manual install of 2.0 work? Generally BSOD are not caused by buggy drivers, applications shouldn't be able to get the machine in such a state.
Reporter wrote me "2.0 get hung and freezes on install". Drew: before invoking the 2.0 installer, make sure all other programs are closed. (You also might wanna check antivirus/firewall and other low-level apps.) Does the BSOD say which driver crashes the machine?
Computer used for business. Down time not option. Avoiding upgrade is present workaround.
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
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