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Signature files lost when I downloaded latest version of Thunderbird



Message Compose Window
10 years ago
10 years ago


(Reporter: Robin Fisk, Unassigned)


Firefox Tracking Flags

(Not tracked)




10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20070725 Firefox/
Build Identifier: .0.0.6 (20070728)

I received an urgent message to update my Mozilla software, so went to your webpage and downloaded latest version of Thunderbird.  When composing, last version had the add on for multiple signatures.  All signatures were lost and I cannot get program to accept replacement signatures unless all formatting is deleted.

Reproducible: Always

Steps to Reproduce:
1. I have opened and closed Thunderbird and no return of signature files.
2.  I have created and recreated signature files in different text editors. They either won't open, dump gibberish into the message or have no formatting.
3. I have scanned my drive for the original missing signature files and found a "JS Script file" called "prefs" under Application Data / Thunderbird / Profiles/ unmuto2z.default,  It appears to contain my old signatures.  
4. I tried linking to the "prefs" file, but it produced only gibberish. How do I link it back up?
Actual Results:  
Lost signature files and inability to reformat are ongoing.

Expected Results:  
Lost signature files and inability to reformat are ongoing.

Comment 1

10 years ago
I don't know which add-on you mean (signature swith perhaps?), but if you get an updated version of it you likely get the signatures back. 

As for using the normal thunderbird ones, you need to create a plain text file, using e.g. notepad - using word will get you in trouble. Save the file as signature.txt. (If you use html mails, an html file will also do.)

->INVALID as add-on problems are not tracked in bugzilla. Feel free to reopen with  more information if the built-in signature function are not working for you.

BTW, Thunderbird support forums are here:
Last Resolved: 10 years ago
Resolution: --- → INVALID
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