392819 - Local folders lost, moved data lost, data doesn't delete

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[qahill3]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: 2.0.0.6

Installed 2.0.0.6 last night. Today on opening, critical local folders gone. Duplicate folders with the same title were in Trash. Only one of the sub folders was there. In fact, the application had made 3 identical folders of the same name, left 2 in local folders, both empty, and one in Trash with only one of several subfolders remaining.When trying to move data from Trash folder to a new local folder the data moved, then disappeared. It did not return to Trash. Could not delete empty local folder.Could not delete remaing folder in Trash.

Reproducible: Always

Steps to Reproduce:
1.
2.
3.



Did not attempt to reinstall Thunderbird 2.0.0.6 Did not want to lose more folders and did not believe lost data could be restored. I saw some similar problems in the bug list but they were dated 2006 or early 2007 and were for earlier versions of Thunderbird.One mentioned a reply that the files must have been corrupted and the folder overwritten. These files seemed to have survived various other upgrades to the software. Why now?

Comment 1

[Magnus Melin [:mkmelin]]

The data could be recoverable, look for it in your profile folder <http://kb.mozillazine.org/Profile_folder>

Really "Reproducible: Always"? If you make a backup of the profile folder, then reinstall, does it happen this time also? 

Comment 2

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #0)
> Installed 2.0.0.6 last night.

What version of Tb did you use before install of Tb 2.0.0.6?

> In fact, the application had made 3 identical folders of the same name,
> left 2 in local folders, both empty, and one in Trash with only one of several subfolders remaining.

Sounds same phenomenon as Bug 379101.
What are exact mail folder names? (screen shot of folder pane is preferable)
What directories/files are associated to the mail folders?
Check Folder/File structure by Finder, and check directory/file structure by ls command at Terminal window.

Comment 3

[WADA:World Anti-bad-Duping Agency]

If you were using older version of Tb before your Tb 2.0.0.6 installation, and if you met your problem while "move mail folder", see also Bug 396149.

Comment 4

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #2)
> Sounds same phenomenon as Bug 379101.
> What are exact mail folder names? (screen shot of folder pane is preferable)
> What directories/files are associated to the mail folders?
> Check Folder/File structure by Finder, and check directory/file structure by ls
> command at Terminal window.

(In reply to comment #3)
> If you were using older version of Tb before your Tb 2.0.0.6 installation, and
> if you met your problem while "move mail folder", see also Bug 396149.

qahill3, could you please provide more information regarding the above?

Comment 5

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

No additional information since last comment -> resolving incomplete.

Please comment if the issue still occurs with the latest supported 2.0.0.x or trunk nightlies.