393389 - Thunderbird will not accept my password

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Kelly Bartels]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: version 2.0.0.6 (20070728)

When I input my password for my email, Thunderbird responds with 

Alert: Sending of password did not succeed. Mail serve mail.homesatthelake.com:UserName or Password is incorrect.

Both my user name and password are correct. I can access my email from our web email service, but not from Thunderbird. I have changed my password in the web email service but it still will not recognize it.

Help!!


Reproducible: Always

Steps to Reproduce:
1. Open Thunderbird.
2. When prompted to enter password this occurs.
3.
Actual Results:  
It won't let me get into my email!

Expected Results:  
Should have let me get into my email!

Comment 1

[Daniel Veditz [:dveditz]]

you're better off following the help links than filing a bug. Since mail's working for the rest of us you're going to need a lot more detail to show it's actually a bug in Thunderbird. I recommend the on-line chat as the most efficient mechanism (when volunteers are available), but there are also web boards and newsgroup options.

http://www.mozilla.org/support/

Comment 2

[Magnus Melin [:mkmelin]]

Yup. Thunderbird support forums are here:
http://forums.mozillazine.org/viewforum.php?f=39

->INCOMPLETE