394761 - yahoo games freeze if I leave a particular game to go to another

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[jill]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6

When I get on literati ( a yahoo game) or yahoo graffiti..the computer freezes if I switch to another person or table..It is fine if I never switch but sometimes I get booted off and then it freezes..When I report it , it says it was caused by Firefox ...This has been going on for months..Please try to fix .Thanks


Reproducible: Always

Steps to Reproduce:
1.go to yahoo games
2.choose literati
3.start playing but I want to switch to another player and then it freezes.
Actual Results:  
When I freeze I have to hit Control Alt Delete ..Then I hit end program ..then it says send message to find out cause..Says it is Firefox

Expected Results:  
I have to reboot

I should be able to switch from one person to another or one game to another without freezing.

Comment 1

[Steve England [:stevee]]

These games use flash or java?

Comment 2

[jill]

Flash ..I had to download flash when I started playing on Yahoo Games

Comment 3

[Marco Bonardo [:mak]]

what flash version? (can you see in about:plugins), latest should be 9.0 r47 so try upgrading if you have an older one

Comment 4

[jill]

Macromedia Flash 7 also..Java

Comment 5

[Steve England [:stevee]]

You need to update to flash 9.0r47
http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash

Comment 6

[jill]

It says I already have flash9.0r47 ..and if I click " yes I want to replace it "it says I have to stop running firefox..What's that all about and how do I do that? It's been a while since I downloaded flash..so don't know if they are correct in saying I have that version...

Comment 7

[Marco Bonardo [:mak]]

you should download the installer (http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player.exe)
close Firefox (check in the task manager that there is no firefox.exe process running) and launch the installer, complete it, then restart firefox, go to about:plugins and check if Flash version is correctly reported as 9.0 r47

Comment 8

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 9

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.