User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:22.214.171.124) Gecko/20070725 Firefox/126.96.36.199 Build Identifier: thunderbird setup 188.8.131.52.exe When installing Thunderbird 2, thunderbird.exe crashes and asks if you want to retry, which does no good and you cancel and it stops installation. Reproducible: Always Steps to Reproduce: 1.Download 2.Extract 3.Install 4.Crash Actual Results: Download, extract, install and it crashes Expected Results: program stopped installed thunderbird.exe and completed installing program.
is it crashing after install completed? what is the exact text of the retry error message? is this an upgrade from v1.5?
Version: unspecified → 2.0
(In reply to comment #1) > is it crashing after install completed? > what is the exact text of the retry error message? > is this an upgrade from v1.5? > It crashes in the beginning of install when thunderbird.exe is unpackaged. As stated in description, error screen reads: When installing Thunderbird 2, thunderbird.exe crashes and asks if you want to retry or cancel. When you select retry it gives you same screen until you cancel and installation stops. Upgrade version from v 1.0.2.
A lot that happens after extract. Where in the process - after "next", after license, after "setup type", shortcuts, "installing"? other install crashes bug 389067 bug 340535
Summary: When installing, thunderbird.exe crashes → after "installing", with retry / cancel dialog
I click to install, starts installing process, gets about 10% of progress bar then gets crash and retry option. It specifically states thunderbird.exe has crashed.
Have you tried installing into another empty folder? Just in case the old installation folder contains some old garbage causing problems...
=> incomplete, no response from reporter please reopen bug if you still see problem using ref: comment 5
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → INCOMPLETE
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