after "installing", with retry / cancel dialog

RESOLVED INCOMPLETE

Status

--
critical
RESOLVED INCOMPLETE
11 years ago
11 years ago

People

(Reporter: nerdgirl, Unassigned)

Tracking

({crash})

x86
Windows XP
crash

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: thunderbird setup 2.0.0.6.exe

When installing Thunderbird 2, thunderbird.exe crashes and asks if you want to retry, which does no good and you cancel and it stops installation.

Reproducible: Always

Steps to Reproduce:
1.Download
2.Extract
3.Install
4.Crash
Actual Results:  
Download, extract, install and it crashes

Expected Results:  
program stopped

installed thunderbird.exe and completed installing program.
is it crashing after install completed?
what is the exact text of the retry error message?
is this an upgrade from v1.5?
Keywords: crash
Version: unspecified → 2.0
(Reporter)

Comment 2

11 years ago
(In reply to comment #1)
> is it crashing after install completed?
> what is the exact text of the retry error message?
> is this an upgrade from v1.5?
> 

It crashes in the beginning of install when thunderbird.exe is unpackaged.  

As stated in description, error screen reads: When installing Thunderbird 2, thunderbird.exe crashes and asks if you want to retry or cancel.  When you select retry it gives you same screen until you cancel and installation stops.

Upgrade version from v 1.0.2.
A lot that happens after extract. Where in the process - after "next", after license, after "setup type", shortcuts, "installing"?

other install crashes
 bug 389067
 bug 340535
 
Summary: When installing, thunderbird.exe crashes → after "installing", with retry / cancel dialog
(Reporter)

Comment 4

11 years ago
I click to install, starts installing process, gets about 10% of progress bar then gets crash and retry option.  It specifically states thunderbird.exe has crashed.
Have you tried installing into another empty folder? Just in case the old installation folder contains some old garbage causing problems...
=> incomplete, no response from reporter
please reopen bug if you still see problem using ref: comment 5
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → INCOMPLETE
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