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Personalized items are lost and forced windows to blue screen death

RESOLVED INCOMPLETE

Status

()

--
critical
RESOLVED INCOMPLETE
11 years ago
9 years ago

People

(Reporter: sivasmails, Unassigned)

Tracking

2.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2010-02-01])

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6

Fire fox crashed and also forced the windows XP to crash as well.

I restarted the windows but this time I lost all the personlized items including browser sync, adfilter updates, etc...

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1.
2.
3.



It happened in two of my computers in two different days. In the first computer it happened two times. As it was old computer with Windows XP and SP2 (6 years) I thought it was a computer problem. Then it happened in another computer which is 3 years old.
Try running the profile manager and see if firefox made you a new virgin profile
http://kb.mozillazine.org/Profile_manager
(Reporter)

Comment 2

11 years ago
I ran the profile manager. It did not create a virgin profile. All the extensions and add ons were intact.  When I started the firefox after the OS crash and reboot  the firefox took me to Mozilla home page as if an update of the software has occured. This is the same with some of the addons (like download status bar) which created separate tabs and took me to their home pages. However the Google active sync I used in my computer asked me to enter the password, pin and downloaded all of my bookmarks and settings from the server as if its a new computer.

I am very sure at the time of crash none of the addons were installed or updated.

Comment 3

9 years ago
comment 2 doesn't make sense to me

do you see this in FF 3.5.x in safe mode ?
https://support.mozilla.com/en-US/kb/Safe+Mode
Whiteboard: [closeme 2010-02-01]
Version: unspecified → 2.0 Branch

Updated

9 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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