396272 - Google Desktop empties Thunderbird Address book

Status: RESOLVED INVALID

(Thunderbird :: Address Book, defect)

Description

[Dennis Jennings]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: version 2.0.0.6 (20070728)

If I install Google Desktop, most of my Thunderbird address books are emptied - i.e. all items deleted - within minutes.  Not all address books suffer this - but most do.  It has been some time since I used Google Desktop - for obvious reasons I dare not use it - so the version of Thunderbird involved was older than that listed above.
Has this bug been fixed ?  Is it a Thunderbird or Google bug ?

Reproducible: Always

Steps to Reproduce:
1.Just install and start Google desktop
2.
3.
Actual Results:  
Install and start Google desktop.  Use Thunderbird.  Some time later, address books have been corrupted.

Comment 1

[Magnus Melin [:mkmelin]]

At least I have had Google Desktop Search installed at work for a long time, no problems with thunderbird address book.

->WFM, please don't file bugs on things you haven't even experienced (with the current stable version)... For general questions, see http://forums.mozillazine.org/

Comment 2

[Dennis Jennings]

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6)
> Gecko/20070725 Firefox/2.0.0.6
> Build Identifier: version 2.0.0.6 (20070728)
> 
> If I install Google Desktop, most of my Thunderbird address books are emptied -
> i.e. all items deleted - within minutes.  Not all address books suffer this -
> but most do.  It has been some time since I used Google Desktop - for obvious
> reasons I dare not use it - so the version of Thunderbird involved was older
> than that listed above.
> Has this bug been fixed ?  Is it a Thunderbird or Google bug ?
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1.Just install and start Google desktop
> 2.
> 3.
> Actual Results:  
> Install and start Google desktop.  Use Thunderbird.  Some time later, address
> books have been corrupted.
> 

(In reply to comment #1)
> At least I have had Google Desktop Search installed at work for a long time, no
> problems with thunderbird address book.
> 
> ->WFM, please don't file bugs on things you haven't even experienced (with the
> current stable version)... For general questions, see
> http://forums.mozillazine.org/
> 

Now confirmed with latest version of Google Desktop and latest stable version of Thunderbird (as expected).  Corruption occurs while Google Desktop builds the initial index.  I will restore my saved address books when Google has completed the initial index - and report.

This is a very serious problem - but I have no idea if it is a Google Desktop or Thunderbird problem.


Dennis

Comment 3

[hansen]

If Thunderbird is running fine without Google Desktop, then it must be an issue in Google Desktop.
Report it to Google: http://groups.google.com/group/Google-Desktop

Comment 4

[Dennis Jennings]

Not necessarily.  It is most likely to be a file locking problem, and it could be either Thunderbird or Google Desktop that does not handle this properly.

I have logged a problem with Google.

Dennis

Comment 5

[hansen]

Then use the www.sysinternals.com FileMon tool to check who's doing what.

I can't replicate your bug - just downloaded Google Desktop, but running trunk.

Comment 6

[Dennis Jennings]

I removed Google and re-installed it and it restarted indexing.  I ran
File Monitor.

Many of my address books became corrupted in due course.  (and this
time my spelling dictionary has become corrupted - or more likely is
not visible to Thunderbird).

But in File Monitor, I could see no LOCK issued by Google Desktop on
any Thunderbird file, and I could see no instance of Thunderbird
issuing a LOCK.

Very strange!

However, at one point I clicked on one address book to be told "Unable
to Load address book file abook-41.mab. It may be read-only, or locked
by another application."  So something seems to be locking address
books at times.

I also discovered that I could not restore an address book (i.e. copy
a saved version to overwrite) that I had open (a not unreasonable
situation) - but I got no file error from Explorer when I tried to
overwrite the file.

Any guidance ?

Dennis 

Comment 7

[Dennis Jennings]

.........and after all that - Google Desktop does not even index the Thunderbird Address Books !

Dennis

Comment 8

[Dennis Jennings]

..... the problem with the spelling dictionary went away when I restarted Thunderbird.

Dennis

Comment 9

[Wayne Mery (:wsmwk)]

forums can offer good advice on restoration and such.  Ditto http://groups.google.com/group/Google-Desktop

With two people reporting WFM, it would seem to be a problem with GD (or your use of it).

Comment 10

[Wayne Mery (:wsmwk)]

=> invalid then