397396 - Unable to download file

Status: RESOLVED INCOMPLETE

(Firefox :: File Handling, defect)

Description

[Dorron Katzin]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7

I tried to download the file nistime-32bit.exe from the above referenced page.  Was unable to do so in Firefox.  Was able to do so in IE 7.  Here is the email I sent NIST and their response.

From: Judah Levine <[e-mail]>
Date: Sep 24, 2007 2:15 PM
Subject: Re: Downloading nistime-32bit.exe, version 3.31
To: Dorron Katzin <[e-mail]>

Hello,

>I would like to let you know that I was unable to download the new
>version of the program while using the Firefox browser (version
><http://2.0.0.7>2.0.0.7).
>
>I was able to successfully download the file by using Internet
>Explorer (version 7.0.5730.11).


The download uses the standard file transfer protocol (ftp). You might want to forward this information to the firefox bug report address.

Judah Levine
Time and Frequency Division
NIST Boulder

Reproducible: Always

Steps to Reproduce:
1.  Go to web page
2.  Attempt to download file
3.  
Actual Results:  
Download Manager add in claims that file is downloaded.  However, it does not appear in Windows Explorer and file cannot be opened.

Expected Results:  
File should have downloaded.

Successful download achieved using IE 7.

I classify this bug as minor because I was able to workaround using IE 7.  For someone who does not have (or refused to use) IE 7, this would be a major bug because the file cannot be downloaded using Firefox.

Comment 1

[Tyler Downer [He/Him]]

This bug was reported using Firefox 3.0 or older, which is no longer supported. The bug has also not been changed in over 500 days and is still in UNCO.
Reporter, please retest this bug in Firefox 3.6.10 or later using a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles. If you still see this problem, please update the bug. If you no longer see the bug, please set the resolution to RESOLVED, WORKSFORME.

This is a mass search of unconfirmed bugs that have no activity on them, so if you feel a bug was marked in error, just remove the CLOSEME comment in the whiteboard within the next month.

Comment 2

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.