397776 - Startup crash: Memory could not be written

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Anna]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; InfoPath.1; .NET CLR 2.0.50727)
Build Identifier: Thunderbird Setup 2.0.0.6

Application error comes up when I try to start Thunderbird.  The exact error message says: 
The instruction at "0x7c9106c3" referenced memory at "0x00a39a26". The memory could not be "written".  

Please let me know when you fix this bug.  It has never worked on my PC yet.

Reproducible: Always

Steps to Reproduce:
1.  Start, click on Mozilla Thunderbird
2.
3.



Start up Mozilla without the error message preventing me from starting up.

Comment 1

[Magnus Melin [:mkmelin]]

Still a problem after a reinstall?
If it is, we need the talkback crash id, so choose custom install and opt in for talkback. <http://kb.mozillazine.org/Talkback>

Comment 2

[Wayne Mery (:wsmwk)]

please create, and use, a new profile - Start > programs > (Mozilla] Thunderbird > profile manager.  If you do see it, use
  http://www.mozilla.org/support/thunderbird/profile#new

what happens when you use a new profile?

Comment 3

[Wayne Mery (:wsmwk)]

=> incomplete, no response from reporter

Comment 4

[Anna]

Still does the SAME thing, no difference in error after uninstalling and reinstalling, then going through the above steps.  

Comment 5

[Wayne Mery (:wsmwk)]

seems unlikely but try disabling talkback (bug 357770 trunk issue).
did you ask in support forums.mozillazine.org

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to comment #5)
> seems unlikely but try disabling talkback (bug 357770 trunk issue).

move extensions\[e-mail] from program directory to somewhere out of the extensions directory

also support newsgroups listed @ http://www.mozilla.com/en-US/support/

Comment 7

[Wayne Mery (:wsmwk)]

Anna what are your results?

Comment 8

[Wayne Mery (:wsmwk)]

=> incomplete due to no response

Comment 9

[Anna]

talkback is enabled and it does not form any issue every time it crashes.  
Uninstalled and reinstalled with newer version and still have this issue with that error message.  Mozilla thunderbird is in the background but once I press OK to error message, the application is closes.

Comment 10

[timeless]

http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg

use this as the symbol store:
http://symbols.mozilla.org/thunderbird/

Comment 11

[Wayne Mery (:wsmwk)]

make sure you have a backup of your mail (or point to a message account/store that you don't care about) and then please try an early release http://www.mozillamessaging.com/en-US/thunderbird/early_releases/

Comment 12

[Wayne Mery (:wsmwk)]

the odds are stacked against this being thunderbird.  far more likely is one of:  virus, antivirus software, hardware (memory), drivers, firewall SW (like zonealarm).  Suggest you seek assistance in a hardware support forum/newsgroup.

THunderbird support information is at http://en-us.www.mozillamessaging.com/en-US/support/

Some random links gathered from the google search below: 
* http://www.techsupportforum.com/microsoft-support/windows-xp-support/290490-solved-unable-start-thunderbird-memory-could-not-written-moved-psu-amp.html
* http://forums.mozillazine.org/viewtopic.php?f=39&t=278066&start=0&st=0&sk=t&sd=a
* http://forums.dealnews.com/read.php?5,2592349

http://www.google.com/search?num=20&hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&hs=3bZ&q=thunderbird+%22Memory+could+not+be+written%22+firefox+OR+thunderbird+OR+camino+&btnG=Search

calling this invalid until we can see something pointing to thunderbird being the problem