Article on how to use Talkback (specifically getting a Talkback ID)

VERIFIED FIXED

Status

support.mozilla.org
Knowledge Base Articles
VERIFIED FIXED
10 years ago
9 years ago

People

(Reporter: Samuel Sidler (old account; do not CC), Assigned: Jason Barnabe (np))

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(URL)

There's an article on Talkback on mozillaZine that I often point users to, which describes how to ensure Talkback is installed and how to extract Talkback IDs from it. If we could get that article (or a cleaner version of it) on SUMO I'd gladly point people there. :)
(Assignee)

Updated

10 years ago
Assignee: nobody → jason_barnabe
(Assignee)

Comment 1

10 years ago
I need some info on how to install and how to open Talkback on a Mac.

Comment 2

10 years ago
Installing Firefox on Mac is as simple as dragging the app to local folder; so as far as I can tell, Talkback is on every Firefox Mac installation.

I'll do some digging/testing on how to run it. Right now, I don't know how.

Comment 3

10 years ago
Hehe, you gotta love this one <http://wiki.mozilla.org/Mozilla_QA_Community:Talkback>:
"You can see a list of your crashes by running talkback.exe in the following locations:
    * Windows - C:\Program Files\Mozilla Firefox\extensions\talkback@mozilla.org\components
    * Linux - /firefox/extensions/talkback@mozilla.org/components/talkback/
    * Mac - 

"

Comment 4

10 years ago
Okay, I can get it going, but oddly enough, not via terminal.
1. Go to the Applications folder.
2. Right-click on the Firefox app, and select "Show Package Contents"
3. A new Finder window should open. In then new Finder window, navigate with the Firefox contents, down to /Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/ 
4. Double-click on "Talkback"

I figured running the following command in Terminal would work:
/Applications/Firefox.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/talkback
or
/Applications/Firefox.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/talkback.app

But neither did work. I took a look at the Talkback file info, and it does say "Application (PowerPC)"; so perhaps the using Terminal stopped working, when Apple switched to Intel.

Comment 5

10 years ago
try:
"open /Applications/Firefox.app/Contents/MacOS/extensions/talkback@mozilla.org/components/talkback/talkback.app"

without the quotes.

Comment 6

10 years ago
That works. Thanks timeless.

So the instructions would similar to what we have at <http://support.mozilla.com/kb/Profiles#Mac_OS_X>.
'open' and the file path are both on the same line, with on space separating them.
(Assignee)

Comment 7

10 years ago
Ready for review.
Status: ASSIGNED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → FIXED

Comment 8

10 years ago
v
Moved to KB at Tue 30 of Oct, 2007 20:35 UTC
Status: RESOLVED → VERIFIED
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