398922 - Get Mail hangs at "Connect to" ISP pop mail server.

Status: RESOLVED DUPLICATE of bug 398843

(Thunderbird :: General, defect)

Description

[Donald]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7
Build Identifier: version 2.0.0.6 (20070728)

This problem suddenly occurred.  I select the "Get Mail" button.  I first receive the status "Connecting to mail.comcast.net".  This is quickly followed by  "Connected to mail.comcast.net...".   At that, the status message remains without end.  I am free to do everything else with the e-mail client.  I also can successfully send messages.  I just can’t get any new mail.  If I select “Get Mail” again, a dialog box pops up saying, “This folder is being processed.  Please wait until processing is complete to get messages”.

Somewhat but not immediately prior to this problem, I had deleted with Internet Explorer 7 all of my browsing history including form data and passwords.  At first, I thought that this was just a matter of me needing to reset my password for the pop server.  Strangely, I am not prompted for a password by Thunderbird when I "Get Mail".  This is the case even if I first take the following two steps:

1. In Thunderbird, under Options - Passwords - Edit Passwords - Remove All; and
2. Delete all browsing history again under IE v.7.

However, when I attempt to send mail for the first time after this, I am prompted for a password, and the sending works as expected.

I don't think that this is a problem at the ISP.  I installed and configured a freeware program called ePrompter.  It had no problem popping my e-mails from mail.comcast.net.

I also have taken all of the Mozilla-required steps before reporting this bug.  I also tried disabling McAfee SecurityCenter virus protection and firewall.  Furthermore, accessing my un-popped" mail from a browser gateway, I tried moving different combinations of e-mails out of the servers inbox in case there was a problem with one particular e-mail.  No single e-mail could be gotten.  By the way, none of these e-mails are large. 

Here is one more bit of information that may be helpful:  While I am in the state of "Connected to mail.comcast.net...", the output from the diagnostic program NetStat reports the following:

  TCP    E1705:2888             mail.comcast.net:pop3  CLOSE_WAIT
  
I would appreciate any help that could be offered.

Donald


Reproducible: Always

Steps to Reproduce:
1. Select the "Get Mail" button.
2.
3.
Actual Results:  
Status "Connected to mail.comcast.net..." remains without end.

Expected Results:  
Get my mail.

Comment 1

[WADA:World Anti-bad-Duping Agency]

DUP of Bug 398789? (Bug 398789, Bug 398847, Bug 398848 are DUPed to it)

Comment 2

[Donald]

The problem was caused by a flawed McAfee update.  They has since distributed a new update which fixes the problem.