399558 - Compose bounce message for sumo notifications address

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect)

Description

[Chris Ilias [:cilias]]

Once the sumo notifications address is created, we need to figure out what the bounce message is going to say.

Comment 1

[David Tenser [:djst]]

How about:

The [e-mail] e-mail address is not monitored. For Firefox support, please go to http://support.mozilla.com/, where you can search the knowledge base and forum for your problem or ask a support question directly at http://support.mozilla.com/kb/Ask+a+question.

Dave, where should we put this?

Comment 2

[Dave Miller [:justdave]]

Stick it somewhere in your CVS/SVN/whatever and tell me where you put it, and I'll have the autoresponder pull it from there periodically.  That way you can make changes to it when you want to.

Comment 3

[Chris Ilias [:cilias]]

Text looks good to me.

Comment 4

[David Tenser [:djst]]

Jason, could you take the text and check it in as a text file under e.g. svn.mozilla.org/projects/sumo/trunk/notifications/notifications.txt ?

Comment 5

[Jason Barnabe (np)]

The people who get e-mails will be the ones who are watching something. Likely they're watching a thread, possibly one they started. The ones who reply to the e-mail will want to talk to someone.

I don't see the point of directing these people to search. I'd say we just direct them to http://support.mozilla.com/en-US/kb/Ask+a+question .

"The [e-mail] e-mail address is not monitored and you will not receive further replies to your message. To ask a question or to follow up on a question you asked, please go to http://support.mozilla.com/kb/Ask+a+question ."

Comment 6

[Dave Miller [:justdave]]

bumping the sev on this... I was just in the process of setting up an additional responder for bug 434843 and happened to look at the logfile for this one while I was in there, and noticed that a) you guys are already using this address, and b) LOTS of people have been replying to it, and getting summarily ignored because none of the valid subject lines have been put into the thing yet, so it's treating them all as spam.

Comment 7

[Dave Miller [:justdave]]

fwiw, it does keep the messages just in case...  I have a 6.4 MB mbox file of all of them if someone wants it.

Comment 8

[Dave Miller [:justdave]]

(In reply to comment #7)
> fwiw, it does keep the messages just in case...  I have a 6.4 MB mbox file of
> all of them if someone wants it.

It's 209K / 71 messages after I deleted all the actual spam out of it.  Messages date back to December, and I see several subjects that'll need to be matched on:

Tiki email notification
Reply notification
Your Tiki account information for support.mozilla.com
Your Live Chat transcript
Wiki page .* changed by
Wiki page .* was commented on by
Wiki page renamed

Comment 9

[Dave Miller [:justdave]]

I notice the directory you said to commit into doesn't exist yet...  As I mentioned in bug 398822 I was going to set it up (it'll be a config file for the autoresponder, not a flat text file) I just needed to know where to put it.  Now that I know (comment 4), I'll go ahead and set it up.

Comment 10

[Dave Miller [:justdave]]

er, whoops, didn't mean to reassign to default there.

Comment 11

[Dave Miller [:justdave]]

Your file is now at svn.mozilla.org/projects/sumo/trunk/notifications/autoresponse.conf

You can edit that file to your liking.  I used the text you gave in comment 1 and comment 5 for the first 2 subjects I listed in comment 8.  I wasn't sure if the same message should be used for the rest, so I didn't do the others yet.

There's lots of comments at the top of the file that explain the format of the file.  If you have any questions feel free to ask.

That file gets pulled via cron every 5 minutes.  It does a basic syntax check and will mail myself and [e-mail] if it fails, before moving the file live.

Comment 12

[David Tenser [:djst]]

Is the list of subjects in comment 8 the actual regex we should use when adding notifications for the remaining subjects? If so, I think we have what we need to customize the notifications based on topic and we can resolve this bug.

Thank you Dave!

Comment 13

[Dave Miller [:justdave]]

(In reply to comment #12)
> Is the list of subjects in comment 8 the actual regex we should use when adding
> notifications for the remaining subjects?

Yes.

Comment 14

[David Tenser [:djst]]

Thanks again :)