2.0.0.8 update downloads but won't install

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
10 years ago
8 years ago

People

(Reporter: josh whittaker, Unassigned)

Tracking

2.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-07-30])

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7

Firefox downloads the 2.0.0.8 update but won't install it.  I currently have 2.0.0.7 under Windows XP SP2. After the download (which I've done 3 times) one is prompted to Restart Firefox to effect the install.  It doesn't work at all. After rebooting the machine, Firefox tries to install the update but it fails each time. 

Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Updated

10 years ago
Component: Download Manager → General
QA Contact: download.manager → general
Josh, can you please go into more detail about the error messages you're seeing?  Could you attach screenshots, also?  Thanks!
(Reporter)

Comment 2

10 years ago
No error messages.  After the download, a screen appears which says the download is complete, click Restart to install.  After clicking, nothing happens.. no msg, no progress indicator, nothing. The Help/About still shows version 2.0.0.7.  Twice when I've rebooted, a Setup dialog starts up, but it hangs.

Comment 3

10 years ago
I am having the same problem. Every day the update to 2.0.0.8 and now 9 downloads, prompting me to re-start Mozilla. There is no error screen but the Help/About shows 2.0.0.6 still running.

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7)
> Gecko/20070914 Firefox/2.0.0.7
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7)
> Gecko/20070914 Firefox/2.0.0.7
> 
> Firefox downloads the 2.0.0.8 update but won't install it.  I currently have
> 2.0.0.7 under Windows XP SP2. After the download (which I've done 3 times) one
> is prompted to Restart Firefox to effect the install.  It doesn't work at all.
> After rebooting the machine, Firefox tries to install the update but it fails
> each time. 
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1.
> 2.
> 3.
> 

(Reporter)

Comment 4

10 years ago
(In reply to comment #3)
> I am having the same problem. Every day the update to 2.0.0.8 and now 9
> downloads, prompting me to re-start Mozilla. There is no error screen but the
> Help/About shows 2.0.0.6 still running.
> 
> (In reply to comment #0)
> > User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7)
> > Gecko/20070914 Firefox/2.0.0.7
> > Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7)
> > Gecko/20070914 Firefox/2.0.0.7
> > 
> > Firefox downloads the 2.0.0.8 update but won't install it.  I currently have
> > 2.0.0.7 under Windows XP SP2. After the download (which I've done 3 times) one
> > is prompted to Restart Firefox to effect the install.  It doesn't work at all.
> > After rebooting the machine, Firefox tries to install the update but it fails
> > each time. 
> > 
> > Reproducible: Always
> > 
> > Steps to Reproduce:
> > 1.
> > 2.
> > 3.
> > 
> 

Firefix 2.0.8 finally (somehow) installed itself, but now every time i reboot, an install window appears as if it's going through the motions all over again.  Also, you can't cancel this window. What's going on??
This bug was originally reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.6 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode
Whiteboard: [CLOSEME 2010-07-30]
Version: unspecified → 2.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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