401271 - Thunderbird doesn't launch after installation

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[marzbite]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.8) Gecko/20071008 Firefox/2.0.0.8
Build Identifier: 2.0.0.8 windows xp pro

Was running the old version perfect on my system (win xp pro), decided to upgrade, installation was easy straighforward, click to open nothing happend, trried several times nothign at all, see task manager /processes, thunderbird is there then it disapears. The I deceided to unistalled and installed again, restart etc, same results. Finally decided to rollback to previous version, now that one doesn lunch either, help please.

Reproducible: Always

Steps to Reproduce:
1.install latest version or previous version of thunderbird
2. click the shortcut to launch
3. cry in pain because it never launches


Expected Results:  
nothing

I have norton protection center (latest version) running but that usually prompts me for permissions if any is needed, I have windows automatic updates, I dont use MS Office, Firefox works great, have serveal add-ons installed previous to this update in Thunderbird

Comment 1

[Magnus Melin [:mkmelin]]

Does it help if you uninstall, the reinstall into another empty folder?

Comment 2

[Robert Strong (they/them - no direct email)]

Very doubtful that this is an installer bug. Over to General

Comment 3

[marzbite]

solved the problem!!!

deleted the Mozilla Thunderbird folder and Installed again, aparently is related to some old add ns incompatible with the new version of Thunderbird

old ad ons

- Mouse Gestures 1.5.2
- Remove duplicate message 0.1.02
- SoftWhell 0.44.7.20050605
-TalkBack 2.0.0.6

thx for all the sugestions

Comment 4

[Magnus Melin [:mkmelin]]

->WFM (FIXED is only used when known code changes resolved the issue)