Tools menu doesn't populate

RESOLVED INCOMPLETE

Status

()

Firefox
Menus
RESOLVED INCOMPLETE
11 years ago
9 years ago

People

(Reporter: Ngoc Pham, Unassigned)

Tracking

2.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2009-09-08])

Attachments

(1 attachment)

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

After firefox auto-updated from 2.0.0.8 to 2.0.0.9, its Tools menu doesn't show up any more.

Reproducible: Always

Steps to Reproduce:
1. Click on any other menus on the menu bar but Tools -> they all show
2. Move the mouse from other menus on the menu bar to Tools -> Tools menu doesn't show at all but the last menu doesn't disappear.

I have the screen shot. If you need to see it, please send me an email.
(Reporter)

Comment 1

11 years ago
Created attachment 287193 [details]
image of the Tools menu
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9 

I see the Tools menu. Have you tried:

- Firefox's safe-mode to exclude extension/theme problems
- a new profile
- a reinstall in a new empty folder? 

http://kb.mozillazine.org/Safe_Mode_(Firefox)
http://kb.mozillazine.org/Profile_Folder
No response from reporter. Closing as incomplete. Feel free to reopen if the problem still persist.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2009-09-08]
Version: unspecified → 2.0 Branch
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