402448 - Loaded slow, and on next stasrtup the entire contents of Thunderbird email program are gone.

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Patricia Clements]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
Build Identifier: Mozilla Thunderbird  1.0.7 (20050923)

Upon opening email this morning this program was extremely slow, showing a blank screen.  When new email was loaded, 9 new messages loaded, but all of 2007 was gone.  Other folders seemed fine at first, but not Inbox, then everything was gone.  I had nothing,  absolutely blank address book, folders, etc.  I closed the program and tried to re-open but was not allowed to open.  Instead told that default could not load and I was to set up new account, which I did, but of course there was nothing in it.

Reproducible: Always

Steps to Reproduce:
1. I switched from one folder to another, they were very slow.
2. I went back to Inbox a few times, but only 9 new msgs and some 2006 msg would open.
3. Finally, no data in Inbox at all.


Expected Results:  
I was prompted to open a new account.

After closing the program, I tried to re-open, but all data was lost.  I was prompted to open a new account as "default" was unable to open or load.  I ran a Norton Virus scan yesterday morning, and received a free of virus report.  Email was working yesterday afternoon.  I run Windows XP

Comment 1

[Magnus Melin [:mkmelin] (away until Aug 10)]

See http://kb.mozillazine.org/Disappearing_mail

Comment 2

[ovidiu]

can this be dupe of 395065? ( along bug 404242 )

Patricia, please tell if tried any solutions as in comment 1. 

Comment 3

[Wayne Mery (:wsmwk)]

Patricia, if you have any information you can add, it would REALLY be helpful to us.  Thanks


=> for now, incomplete due to no response from reporter  
(I do hate to close a dataloss bug, but without more information...)
Note also, v1.0.7 was at that time very outdated