"Compose message" at Gmail hangs Firefox

VERIFIED INCOMPLETE

Status

()

Firefox
General
--
critical
VERIFIED INCOMPLETE
11 years ago
8 years ago

People

(Reporter: farla, Unassigned)

Tracking

({hang})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; hu; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; hu; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

On when going to some web pages, Firefox just hangs and stops
responding. An example of a page that hangs is www.gmail.com
If I try to click on creat new mail, the page stops responding. 

Description:
Hanging application firefox.exe, version 1.8.20071.2514, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


Reproducible: Sometimes

Steps to Reproduce:
On when going to some web pages, Firefox just hangs and stops
responding. An example of a page that hangs is www.gmail.com
If I try to click on creat new mail, the page stops responding.

Updated

11 years ago
Severity: major → critical
Keywords: hang
Summary: Hanging application firefox.exe → "Compose message" at Gmail hangs Firefox

Comment 1

11 years ago
We have a few people on Google Groups to confirm this issue.
http://groups.google.com/group/Gmail-Problem-solving/browse_thread/thread/4a77031ccfb5546f/?hl=en

It seems to happen at random with the new version of the Gmail interface.
Mostly happens when people click the Spam button to view spam messages.
However it also happens when clicking on All Mail and when you click Send to send a message.

Comment 2

11 years ago
One more thing to note, it only seems to happen to XP with Firefox 2.0.0.9.  It does not happen when I use Ubuntu with Firefox 2.0.0.8.

Comment 3

11 years ago
I have a repeatable lock-up on 2.0.0.9 using the new interface at Gmail.com when I am in the body of a new message typing and ctrl-shift-tab.  

Comment 4

11 years ago
This started after the last Firefox update and seems severe this morning. Nothing is working for me. IE7 works with no problems.

Comment 5

11 years ago
I just read on a post in a newsgroup that there may be a solution, that is to say that if you have HTML validator in Firefox you should go to Tools --> HTML validator options --> Exceptions and then add gmail.com and mail.google.com to the "allow list".
For me it seems working fine now, being able to surf through any pages (also spam).
Hope this helps!! ;)

Comment 6

11 years ago
I tried the suggestion in comment #5 regarding allow list and google.com and that did not solve the problem for me.

Comment 7

11 years ago
I am running Firefox 2.0.0.9 under Win XP SP2 on a MacBook Pro.  I have similar problems as reported with Gmail. Specifically,

Firefox hangs with a "loading" message and no activity indicator running when I either: a) click "reply" to a message, or b) click "compose mail".  I can unlock things by clicking reload page, but I cannot reply to messages or send new ones.

Under IE 6, this same version of Gmail works fine (as it does under Firefox under Mac OSX 10.4).

Sonodoc
I've been experiencing this over the last few releases of Firefox (2.0.0.7 - 2.0.0.9) and the new GMail release.

I've set Firebug 1.05 to block www.gmail.com and mail.google.com. Nonetheless GMail keeps hanging Firefox on my Windows XP system both at home and at work.
It generally seems to happen after it shows the 'Loading' part of the UI (i.e. when switching mailbox or deleting all spam forever). When you start composing an email it is all ok.

I have now also blocked HTML validator for these two sites and need to check if it causes problems still.

Sidenote: I just wish someone would take responsiblity and dig into this problem. The Google folks seem to point at Firebug, the Firebug guys seem to say that Google is misinformed. I know how to debug, but I know nothing of the internals of the browser nor how to even begin debugging this program. I'll see if I can provide more information with how to reproduce steps to ease future debugging.
(In reply to comment #6)
> I tried the suggestion in comment #5 regarding allow list and google.com and
> that did not solve the problem for me.

I think it should be 'block', not 'allow'. I mean, if it is interferring, you want to disable it, not enable it.

Comment 10

11 years ago
I have seen this too, quite frequently, both at work and at home. It occurs sith firebug disabled, so I don't think it has anything to do with firebug (unless disabled isn't really disabled...)

When it happens to me firefox becomes entirely unresponsive, and the only option is to kill the browser. I sure wish refresh worked as in comment 7..

I have not yet tried disabling validator for google.com and mail.google.com, but will try that next.

I wrote a bug that did something similar to IE (where I was trying to create a modal dialog effect to prevent changes during an ajax call). I see it as possible that this is a Gmail problem, but it won't matter who is screwing it up, people will fly away from Firefox if they can't use gmail. 

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11

Comment 11

11 years ago
(In reply to comment #9)
> (In reply to comment #6)
> > I tried the suggestion in comment #5 regarding allow list and google.com and
> > that did not solve the problem for me.
> 
> I think it should be 'block', not 'allow'. I mean, if it is interferring, you
> want to disable it, not enable it.
> 
Had the same problem, and blocking - which seems more logical to me as well - the 2 URLs in the HTML Validator options seem to work for me (so far ...). No FireBug installed.

Comment 12

11 years ago
I can confirm. I had huge problems with gmail freezing Firefox. I've now blocked gmail.com and google.com in htmlvalidator, no more freezes.

Comment 13

11 years ago
I have problems when quiting Gmail. FF 2.0.0.12 freezes for a few seconds and even crash on one of my computers.

Updated

10 years ago
Component: Form Manager → General
QA Contact: form.manager → general

Comment 14

10 years ago
do you still see this problem using Firefox 3 (or 2) and current gmail?

If you do, please comment.
If you do not, please close with resolution set to WORKSFORME.
no reply, inco.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE

Updated

8 years ago
Status: RESOLVED → VERIFIED
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