403318 - Firefox will not start after downloading and installation.

Status: RESOLVED INCOMPLETE

(Firefox :: Installer, defect)

Description

[George Jula]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

After I download and install Firefox, which I have done several times, the program will not start. I have tried to load it from various points(Start Menu, My Computer, desktop, etc.) without effect. What would cause such behavior? I have virtually the same setup on my laptop and have no trouble at all.

Reproducible: Always

Steps to Reproduce:
1.Download latest version
2.Install software
3.Attempt to start program
Actual Results:  
Click on desktop icon; cursor changes to hourglass for a few seconds the back to arrow - then nothing.

Expected Results:  
Program failed to initialize.

It should have opened Firefox web browser.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Have you tried:

- reconfiguring your firewall for the updated version (a permission for the previous version will not do)
- a reinstall in a new empty folder
- Firefox's safe-mode to exclude extension/theme problems
- a new profile? 

Comment 2

[Robert Strong (they/them - no direct email)]

George, can you provide a respone to comment #1?

Comment 3

[Carsten Book [:Tomcat]]

Closing as incomplete -> no reply