403926 - General Mozilla support

Status: RESOLVED INVALID

(SeaMonkey :: MailNews: Account Configuration, defect)

Description

[sturges]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1) SeaMonkey 1.1.6

I don't know where to put this so its going here, as MailNews seems to be one of the weaker components.

While the developers must be making great efforts to improve the products there is a serious problem with the ongoing support.

Many users bother to take the time and effort [for the benefit of the rest of the user community] to test and report problems. Frequently they are just marked duplicates of previously reported problems.

While the bug reporting system seems quite good the control of addressing the bugs is rather weak. As a result the whole user community suffers and the product cannot fully enjoy the success it deserves.

What is required to get the support scenario under better control and resolve the issues that have been outstanding often for many years?

Is it unreasonable to aim to get bugs resolved within a few months rather than accumulating the current ever growing list of unresolved issues that incessantly carry over from one vserion to the next?

Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Comment 1

[Edward]

Have you commented in the mozilla.dev.apps.seamonkey newsgroup?

You can post to it via http://groups.google.com/group/mozilla.dev.apps.seamonkey/topics

Comment 2

[Edward]

There is also a support newsgroup:

http://groups.google.com/group/mozilla.support.seamonkey/topics

Comment 3

[Mark Banner (:standard8)]

Resolving bug as invalid as these are NOT questions for bugzilla. These questions should be addressed on the mozilla.dev.apps.seamonkey newsgroup as per comment 1.