404849 - Mailto command will not work with longer emails

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Primo Sanelli]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

I use an online CRM service (quickbase).  We have built into the program buttons that will pull up an email using Outlook.  These buttons have all worked fine on previous builds.  Ever since we updated to latest version some of the buttons will not work.  The only difference that we can see between the other ones that do work and the ones that don't is the length of the email that it's supposed to pull up.  Was something changed in the latest version having to do with length of the email using mailto command?  It works fine in Explorer, but we do NOT want to go back to IE.  Please advise.

Reproducible: Always

Steps to Reproduce:
1. click on a mailto command that has a "longer" email
2. no email window comes up
3.


Expected Results:  
A email window in Outlook should pop up with the programmed email.

Comment 1

[Samuel Sidler (old account; do not CC)]

Primo, can you give me an example of a mailto: that does not work for you? We made some protocol handler changes that might affect this, but I'd need to see the exact mailto: you're using.

Comment 2

[Primo Sanelli]

"mailto:" & [Email Address] &
"?subject=" & "Good Speaking with You" &
"&body=" & 


[Client First] & ",\n%0A%0A It was good speaking with you and congratulations for being on the path to debt freedom.  As we discussed, to see if you qualify for the FDR 'Debt Relief Program' and to determine just how much we can save you on your unsecured debts (potentially a 60" & URLEncode("%") & " discount off your approximate debt balance of " & [Debt Estimate Comma] & "), we will need to run your case through our Settlement/Underwriting Department. %0A%0A With a payment as low as $" & [Monthly Draft Amount] & " per month, you could be debt free in approximately 3 years or less, in which case your total savings would be " & [Estimated Savings Comma] & ". %0A%0A As I mentioned, in addition to the information you gave me on the phone, we will need to receive copies of your statements to confirm your balances, your creditors and the amount of transferred balances/cash advances you have on your accounts.  We do not need your account numbers, so if you feel more comfortable, you may black out the account numbers before faxing the statements over.  Our fax number is [phone].  You may also send a recent credit report if you do not have all your statements (http://www.annualcreditreport.com for free credit report).\n%0A%0A\n Once we receive your information, we will have an answer back to you within 24 hours.  And once our settlement department qualifies you, we can send you the contract to review, and get your personal debt freedom program rolling as soon as you are ready! %0A%0A If you have any questions, feel free to call toll-free at [phone].  You may click on the link to see an overview of the program online (http://primodebtconsulting.com/Overview.pdf).  I look forward to working with you toward debt freedom.  Feel free to write or call today! \n%0A%0A\n Sincerely, %0A%0A"

Comment 3

[Primo Sanelli]

(In reply to comment #1)
> Primo, can you give me an example of a mailto: that does not work for you? We
> made some protocol handler changes that might affect this, but I'd need to see
> the exact mailto: you're using.
> 

I replied to your question but have not heard back from you.

Comment 4

[Mats Palmgren (inactive)]

Attachment: Testcase (based on comment 2)

Here's a HTML testcase based on comment 2.
Primo, if you click the link does it open a mail composition window in
your mail program as expected?
It works fine for me using Firefox 3.2a1pre + Thunderbird 3.0b2pre on Linux.

If it still occurs, please try Firefox 3.0 because we only fix security
bugs for Firefox 2.x at this time.
http://www.mozilla.com/firefox/

Comment 5

[Tyler Downer [He/Him]]

@Reporter, we have not heard back from you in a while, so I am closing this bug as INCOMPLETE. You can reopen this bug if more information becomes available. Some helpful information you can provide us is found at http://quality.mozilla.org/bug-writing-guidelines. You should also use a recent version of Firefox, from http://www.getfirefox.com.