crashes when i double click on icon also crashes after "crash report" restarts firefox

RESOLVED INCOMPLETE

Status

()

--
critical
RESOLVED INCOMPLETE
11 years ago
10 years ago

People

(Reporter: msparker, Unassigned)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.9pre) Gecko/20071102 Firefox/2.0.0.9 Navigator/9.0.0.3
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.9pre) Gecko/20071102 Firefox/2.0.0.9 Navigator/9.0.0.3

after downloading and installing firefox, double clicking and starting firefox results in a crash bring up mozilla's crash report, after crash report is sent, firefox crashes

Reproducible: Always

Steps to Reproduce:
1. download/install
2. double click to start
3. send error report and click restart
Actual Results:  
crashes without firefox starting up

Expected Results:  
send the error report within 24-48 hrs there should be an update or patch
Are you getting the dialog that asks if you'd like to restore your previous session, or is it crashing before that?
(Reporter)

Comment 2

11 years ago
nothing comes up, it brings the crash report box up and says "we will try to restore all taps" but when it restarts even before the "firefox" name is in the menu bar, it crashes

if it helps im on a PPC Mac using OSX 10.4.11, there might have been a software argument with the new apple update... just my thought :-)

Comment 3

11 years ago
I also have this problem ...... infact i could not have so far started firefox 3 beta 1 due to this persistent crashes ......
It doesn't give you a choice about the tabs? Let me cc some people who are more familiar with the new crash reporter than me...  In the mean time, see if a different profile will run - http://support.mozilla.com/kb/Profiles#Mac_OS_X
Matt, the user-agent in your first comment looks like Netscape 9.0.0.3. Did you install that just to submit this bug ? Just want to make sure this is Firefox problem.
Also, if you're submitting bug reports to Mozilla, then you can help out by looking up incident ID's and posting them here in the bug.

More info at
  http://support.mozilla.com/kb/Quality+Feedback+Agent#Getting_an_incident_ID
(Reporter)

Comment 7

11 years ago
yes i had reported from Netscape since FireFox Beta3 R1 crashed
(Reporter)

Comment 8

11 years ago
(In reply to comment #3)
> I also have this problem ...... infact i could not have so far started firefox
> 3 beta 1 due to this persistent crashes ......
> 

well i went back to look at the security updates they made from 2.0.0.0 all the way up to 2.0.0.9, and in almost everyone is a "CRASH BUG" fixing a memory corruption, i wonder if this could be a cuase? 
Matt, were you able to try a new profile (see the link in comment 4)?
(Reporter)

Comment 10

11 years ago
(In reply to comment #9)
> Matt, were you able to try a new profile (see the link in comment 4)?
> 

i tried that many times, even restarting my mac but that did not work on my computer :-( but hey im helping out the "mac" community :-)
(Assignee)

Updated

10 years ago
Product: Firefox → Toolkit

Comment 11

10 years ago
Matt, still see this?
Keywords: crash

Comment 12

10 years ago
=> incomplete
please reopen if you still see this problem with FF 3 or 3.1
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INCOMPLETE
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