405321 - WHEN OPENING MOZILLA FIREFOX, THE AGREEMENT OPENS

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[ANNE CASHMAN]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

A BUTTON IS OFFERED TO ACCEPT THE TERMS OF THE AGREEMENT BUT THE WINDOW WILL NOT ACCEPT THE "I ACCEPT" WHEN I CLICK ON IT.

Reproducible: Always

Steps to Reproduce:
1.CLICK SEVERAL TIMES ON ACCEPT BUTTON
2.CLOSE BROWSER
3.REOPEN BROWSER
Actual Results:  
AFTER CLOSING AND REOPENING THE BROWSER, THE AGREEMENT DOES NOT REAPPEAR.

Comment 1

[Dave Townsend [:mossop]]

This sounds like an extension dialog. Can you tell use what the main text of the dialog says? We don't need the full text of the agreement though.

Comment 2

[ANNE CASHMAN]

Attachment: EXCEL FILE WITH PICTURE OF MESSAGE

Comment 3

[Dave Townsend [:mossop]]

This looks like you are running the firefox installer rather than the browser. What is the name of the thing you are clicking on to start the browser and what does it look like?

Comment 4

[Kathleen Kelley]

I can't get  Firefox 2.0.0.10 or Beta 3 to REOPEN after the initial installations. Upon initial installation it opens once.The next time a license agreement appears.  When I click "accept"  and "OK", nothing happens.  I can't get it to do anything although I am connected to the internet at the time.  I read somewhere that my proxy settings might be wrong.  I don't know anything about proxy settings, but I don't think I have them.  (I always leave it blank any time I am asked for them with other applications without problems.)  If Firefox does open momentarily when I am reading my e-mail for example and I am following a link, it closes immediately.  It apologized and sends a crash report.
I don't know if I could accept the license agreement my problem would be solved. I have used Firefox as my default browser for years.  When I all of a sudden  had trouble with it, I thought it had been corrupted. I removed it, created a new profile, and did a clean reinstall first of 2.0.0.10 and then of Beta and nothing has worked.I would like very much to continue using any version of Firefox.

Comment 5

[Dave Townsend [:mossop]]

No response from reporter, closing as INCOMPLETE

Kathleen, your problem seems unrelated, try the support options at http://www.mozilla.org/support