405628 - Firefox 2.0.0.9 works Firefox 2.0.0.10 will not even start

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ian Mann]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.9) Gecko/20071025 Firefox/2.0.0.9

Using Firefox 2.0.0.9 working fine

When autoupdate for Firefox 2.0.0.10 kicked in Firfox never worked afterwards even after full system reboot.

Using Windows XP sp2

Reverted to 2.0.0.9 and is working fine.

No interruption of service to ie7

Reproducible: Always

Steps to Reproduce:
1. Installed Firefox 2.0.0.10 which failed
2. Uninstalled Firefox 2.0.0.10
3. Reinstalled Firefox 2.0.0.9 which worked
4. Repeat from 1. above, same result
Actual Results:  
Firefox 2.0.0.10 did not work
Firefox 2.0.0.9  did work

Expected Results:  
Firefox 2.0.0.10 should work

Additional PC reboots to no avail

Comment 1

[Jo Hermans]

Check your firewall (as mentioned in the error page !) - it's allowing 2.0.0.9, but blocking 2.0.0.10

http://kb.mozillazine.org/Firewalls

Comment 2

[Tyler Downer [He/Him]]

This bug was originally reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.6 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.