User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1 When using MSN Web Messenger w/ FF 3.0b1, periodically I get the message from Windows, "firefox.exe has encountered an error and needs to close". Looking at the data from the error report, I see the "ModName" as quicktimestreaming.qtx. This likely corresponds to my having installed Quicktime from Apple earlier in the day. Reproducible: Always Steps to Reproduce: 1. Navigate to MSN Web Messenger and sign in 2. Wait 3. Error message comes up Expected Results: No error message should have come up. Error signature: AppName: firefox.exe AppVer: 0.0.0.0 ModName: quicktimestreaming.qtx ModVer: 188.8.131.52 Offset: 00091cf4
Please provide a Breakpad ID : http://kb.mozillazine.org/Breakpad I will close this bug as invalid If this is really caused by quicktime.
I'm not sure how to find this breakpad ID. I went to the folder specified in the KB article, and did not find either of the folders the KB article mentions. I have two files: "InstallTime2007110904" and "UserID". Contents of "InstallTime2007110904": "1196092300" contents of "UserID": "488a77da-9e47-4267-88e7-0cc6d52fe7e8"
There shoulkd be crash reports of you submitted one but this seems to be a problem with the plugin itself. You may report this to apple.
Does this still happen with Firefox 3.6.6 or later in a fresh profile?
No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.