If you think a bug might affect users in the 57 release, please set the correct tracking and status flags for Release Management.

quicktimestreaming.qtx and MSN Web Messenger cause firefox to report "encountered an error and needs to close"

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
10 years ago
7 years ago

People

(Reporter: Kit Peters, Unassigned)

Tracking

3.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-07-30])

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1

When using MSN Web Messenger w/ FF 3.0b1, periodically I get the message from Windows, "firefox.exe has encountered an error and needs to close".  Looking at the data from the error report, I see the "ModName" as quicktimestreaming.qtx.  This likely corresponds to my having installed Quicktime from Apple earlier in the day.

Reproducible: Always

Steps to Reproduce:
1.  Navigate to MSN Web Messenger and sign in
2.  Wait
3.  Error message comes up


Expected Results:  
No error message should have come up.

Error signature:  AppName: firefox.exe AppVer: 0.0.0.0 ModName: quicktimestreaming.qtx ModVer: 7.3.0.70	Offset: 00091cf4
Please provide a Breakpad ID :
http://kb.mozillazine.org/Breakpad

I will close this bug as invalid If this is really caused by quicktime.
(Reporter)

Comment 2

10 years ago
I'm not sure how to find this breakpad ID.  I went to the folder specified in the KB article, and did not find either of the folders the KB article mentions.  I have two files:  "InstallTime2007110904" and "UserID".

Contents of "InstallTime2007110904": "1196092300"
contents of "UserID": "488a77da-9e47-4267-88e7-0cc6d52fe7e8"
There shoulkd be crash reports of you submitted one but this seems to be a problem with the plugin itself. You may report this to apple.
Does this still happen with Firefox 3.6.6 or later in a fresh profile?
Whiteboard: [CLOSEME 2010-07-30]
Version: unspecified → 3.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.