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quicktimestreaming.qtx and MSN Web Messenger cause firefox to report "encountered an error and needs to close"




10 years ago
7 years ago


(Reporter: Kit Peters, Unassigned)


3.0 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [CLOSEME 2010-07-30])



10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1

When using MSN Web Messenger w/ FF 3.0b1, periodically I get the message from Windows, "firefox.exe has encountered an error and needs to close".  Looking at the data from the error report, I see the "ModName" as quicktimestreaming.qtx.  This likely corresponds to my having installed Quicktime from Apple earlier in the day.

Reproducible: Always

Steps to Reproduce:
1.  Navigate to MSN Web Messenger and sign in
2.  Wait
3.  Error message comes up

Expected Results:  
No error message should have come up.

Error signature:  AppName: firefox.exe AppVer: ModName: quicktimestreaming.qtx ModVer:	Offset: 00091cf4
Please provide a Breakpad ID :

I will close this bug as invalid If this is really caused by quicktime.

Comment 2

10 years ago
I'm not sure how to find this breakpad ID.  I went to the folder specified in the KB article, and did not find either of the folders the KB article mentions.  I have two files:  "InstallTime2007110904" and "UserID".

Contents of "InstallTime2007110904": "1196092300"
contents of "UserID": "488a77da-9e47-4267-88e7-0cc6d52fe7e8"
There shoulkd be crash reports of you submitted one but this seems to be a problem with the plugin itself. You may report this to apple.
Does this still happen with Firefox 3.6.6 or later in a fresh profile?
Whiteboard: [CLOSEME 2010-07-30]
Version: unspecified → 3.0 Branch
No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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