405738 - automatic updates shut down Firefox

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Randy Graff]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; MSN 9.0;MSN 9.1; MSNbQ002; MSNmen-us; MSNcOTH)
Build Identifier: 

Every time an automatic download happens, I am unable to open the firefox browser.  Frustrating!  I am not a techno wizard.  Just tell me simple how to get and keep Firefox!

Reproducible: Always

Steps to Reproduce:
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2.
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Comment 1

[Matthew Middleton (:zzxc)]

Thanks for reporting your problem.  In the future, IRC and the Mozillazine support forums may be a more effective place to obtain support before filing a bug report.  People there will assist you with problems and assist you in filing good bug reports if you have indeed found an application bug.  There are generally a lot more people helping users there than on Bugzilla.

To clarify and help evaluate this problem:

1. Do you have any extensions?  If so, try starting Firefox in Safe Mode.  (Select "Firefox (Safe Mode)" in the start menu)

2. Try killing the firefox.exe process in Task Manger.  First, press CTRL+ALT+DELETE or launch taskmgr.exe to bring up the Task Manager.  Then, look for firefox.exe and select "End Process".  After killing the process, try to launch Firefox again.

3. If Firefox still won't launch, your installation folder may have become corrupted.  In this case, download a fresh copy of Firefox 2.0.0.10 and install it over your existing installation.
da

Please post the results of these steps on this bug, so that the bug can be filed appropriately and so that we can understand what is causing these infrequent update problems.

Comment 2

[Ria Klaassen (not reading all bugmail)]

Could be a firewall problem. You need to give permission for the updated version. The old permission for the previous version will not do.

Comment 3

[Wayne Mery (:wsmwk)]

=> incomplete due to no response to questions of comment 2
but please update the bug if you still see problems.