unable to download email

RESOLVED INCOMPLETE

Status

Thunderbird
General
RESOLVED INCOMPLETE
10 years ago
9 years ago

People

(Reporter: Nagaraj, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2009-05-28)

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.10) Gecko/20071115 Firefox/2.0.0.10
Build Identifier: Mozilla Thunderbird version 2.0.0.6 (20070728)

Hi This is Nagaraj, i am working in S&S Media. We are not able to download new email's at all but it's showing us that we have "X" number of mails pending, we are using thunderbird mail client from fast 2 years but from past few months we are regularly facing this problem.

Reproducible: Sometimes

Steps to Reproduce:
1. Unable to download any new mail's from our mail server
2.
3.
Actual Results:  
it shows downloading 1/xx mail's 

Expected Results:  
it should download mail
I don't know why this is happening to you, but this is not a security problem.
Group: security

Comment 2

10 years ago
IMAP or POP?

Please attach a protocol log for when it fails:
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop

Comment 3

10 years ago
Nagaraj: Can you attach a protocol log to this bug when it has failed again? See http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop (maybe there is a computer where it happens frequently so you can set up the logging on that computer?).
Nagaraj there is no way for US to help you and fix the potential bug if you don't give us more information. Please answer comment 2 and 3.
Whiteboard: closeme 2009-05-28
-> Incomplete due to lack of information. Please reopen if the issue still occurs in the latest Thunderbird trunk builds giving reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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