406344 - unexpected error - program closes when viewing certain URLs From windows Bucket error reported in event viewer

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[ron markham]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11

unexpected error - program closes when viewing certain URLs From windows  Bucket error reported in event viewer

error in detailed viewer
Fault bucket 581107341.

Offending information
Faulting application firefox.exe, version 1.8.20071.12718, faulting module extnavigator.dll, version 0.0.0.0, fault address 0x000032b5.

Microsoft Internet explorer is working fine.


Reproducible: Always

Steps to Reproduce:
1.navigate to page
2.wait several seconds - will usually happen by just viewing web-page
3.perform a search if error does not happen on it's own
Actual Results:  
Windows gives an unexpected error - standard error window
Offers to send error report to Microsoft
Program closes down

Expected Results:  
display the context requested

Started Firefox in Safe mode (from start menu in MOZILLA FIREFOX)
Problem still occurs every time

Comment 1

[Kevin Brosnan]

Firefox does not ship with a extnavigator.dll file. Try searching your system for that file and try and figure out which program installed it. Googleing the file name did not turn up anything.

Comment 2

[ron markham]

Are you sure extnavigator.dll did not ship with Firefox?

It is in the components folder and there are no extensions or add-ons.

When I disable the file the problem disappears, and everything seems to operate correctly.  

I may try to uninstall then install and see if the files return.

Comment 3

[Kevin Brosnan]

Quite sure, my windows installs do not have that file.

Comment 4

[Mats Palmgren (inactive)]

FWIW, Live.com finds a parental control extension for Firefox:
http://search.live.com/results.aspx?q=extnavigator.dll

The .xpi file contains:
    testing: .autoreg                 OK
    testing: ExtNavigator.dll         OK
    testing: ExtNavigator.ini         OK
    testing: install.js               OK

Comment 5

[Mats Palmgren (inactive)]

Ron, does the problem go away if you update that parental control program,
or (if you want to consider that) uninstall it?

Comment 6

[Mats Palmgren (inactive)]

Crash is most likely caused by a broken plugin.  No response from Reporter.

-> INCOMPLETE