The opening file dialog appears to hang with grayed Save File button




11 years ago
9 years ago


(Reporter: mike.doherty, Unassigned)


2.0 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)





11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv: Gecko/20071127 Firefox/
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv: Gecko/20071127 Firefox/

When clicking on a link to open a file, e.g. attempting to download an MSI from the JetBrains website (see attached link), the browser prompts with a dialog entitlied "Opening <file name>". However the "Save file" button isn't initially enabled and takes a long time to enable. The time interval isn't consistent either. Sometimes it takes a lot longer than other times.

If this dialog is having to do work prior to saving the file then it should provide some kind of feedback to the user. I find myself staring at it in frustration far too often.

Reproducible: Always

Steps to Reproduce:
1. Go to attached URL
2. Click "Full Edition" to start file download
3. Watch resulting file dialog and feel the pain of not knowing when that "Save file" button can be clicked.
Actual Results:  
I wait for the "Save file" to be enabled.

Expected Results:  
I should be able to select "Save file" straight away. What the hell is it doing anyway???
Mike, do you see the behavior which is also reported in bug 431544?
Version: unspecified → 2.0 Branch

Comment 2

10 years ago
I have noticed that clicking on the dialog sometimes helps but I haven't preformed any deeper investigation.

I'm not sure if the enabling of the save button is related to this.
Do you still running Firefox 2? If yes, can you also please run a test with Firefox 3? If you want to stay at version 2 don't forget to create a temporary test profile before.

Do you also have another URL? The current one seems to be outdated.
This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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