[Web client] If a user closes chat window via red x, chat isn't dismissed from server

RESOLVED INCOMPLETE

Status

support.mozilla.org Graveyard
Chat
RESOLVED INCOMPLETE
10 years ago
5 years ago

People

(Reporter: Kensie, Assigned: zzxc)

Tracking

unspecified

Details

(URL)

(Reporter)

Description

10 years ago
Users need to use the in page close button, or chats and chat requests aren't dismissed until they time out.

Bug is reported upstream, looks like we'll need to see if we can edit templates to fix this ourselves.
(Reporter)

Comment 1

10 years ago
From support:

"I think the fix would be more difficult than a template change. The issue is in our tracking system so it should be fixed in a future release. We do provide the source code to our customers if they wish to make any modifications."

Anyone want to take a look at this?

Comment 2

10 years ago
Do they have any targeted date for the fix in their tracking system? As for your question, I doubt anyone would have time to fix the bug on our end, considering it's a completely new (to us) codebase and, depending on the language and environment, we might not have what we need to compile.

We should push them to give us a better answer as to when they can have a fix for it. 

Comment 3

10 years ago
Removing milestone target, as we're not in control of the code.
Target Milestone: 0.4 → ---

Updated

10 years ago
Assignee: nobody → bugs
Depends on: 452646

Updated

10 years ago
Target Milestone: --- → Future

Updated

9 years ago
Target Milestone: Future → 1.4
(Assignee)

Updated

9 years ago
Summary: If a user closes chat window via red x, chat isn't dismissed from server → [Web client] If a user closes chat window via red x, chat isn't dismissed from server
(Assignee)

Comment 4

9 years ago
Will be part of Milestone 2 of the web chat client, so retargeting to 1.5
Target Milestone: 1.4 → 1.5
(Assignee)

Updated

8 years ago
Target Milestone: 1.5 → 1.6
Given that chat is on hiatus for now...
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Component: Chat → Chat
Product: support.mozilla.org → support.mozilla.org Graveyard
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