Agent timeout to reject an offer doesn't change from 20s

RESOLVED WONTFIX

Status

support.mozilla.org Graveyard
Chat
RESOLVED WONTFIX
10 years ago
5 years ago

People

(Reporter: Kensie, Assigned: zzxc)

Tracking

Details

(URL)

(Reporter)

Description

10 years ago
This one is filed upstream, we'll have to workaround for now.

The server asks helpers one at a time if someone wants to take a help request.  If the user says no, or 20s has passed, it will offer the help request to someone else. This means if only 3 people let it time out rather than rejecting it, the user has already been waiting a minute for help. There is UI to change this timeout from 20s but it's not working.

Updated

9 years ago
Assignee: nobody → bugs
Depends on: 452646

Comment 1

9 years ago
Is this still a problem?
(Assignee)

Comment 2

9 years ago
We don't currently have any need to change the agent timeout setting, so I'm resolving this for now as wontfix.
Status: NEW → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → WONTFIX
Component: Chat → Chat
Product: support.mozilla.org → support.mozilla.org Graveyard
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