Firefox completely unusable after removal of "Apple Software Update"

RESOLVED INCOMPLETE

Status

()

--
critical
RESOLVED INCOMPLETE
11 years ago
9 years ago

People

(Reporter: amazingtrav, Unassigned)

Tracking

2.0 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11

If "Apple Software Update" (bundled with Apple Quicktime) is uninstalled, Firefox hangs each time it is started and jumps to 100% CPU usage.

Reproducible: Always

Steps to Reproduce:
1. Install "Mozilla Firefox"
2. Install "Apple Quicktime" with "Apple Software Update"
3. Uninstall "Apple Software Update"
Actual Results:  
Firefox hangs, CPU usage jumps to 100%

Expected Results:  
Expected firefox to work.

My operating system is: Windows XP Professional x64 Edition (5.2, Build 3790) Service Pack 2
This bug only affected 32bit versions of Firefox, 64bit builds from http://www.mozilla-x86-64.com/ were completely unaffected.
Does it make a difference if you run Firefox in the Firefox safemode ?
http://kb.mozillazine.org/Safe_Mode
(Reporter)

Comment 2

11 years ago
(In reply to comment #1)
> Does it make a difference if you run Firefox in the Firefox safemode ?
> http://kb.mozillazine.org/Safe_Mode
> 

No, running Firefox in safemode has no effect, the same problem still occurs. The only way I was able to fix the problem was by doing a "System Restore" to before "Apple Software Update" was uninstalled.
Thre are only 2 ways that uninstalling this third-party software can do something like this:
a) it installs an addon which is not correctly removed with uninstalling (would be fixed with the safemode)
b) you have a homepage with a embed quicktime plugin and the quicktime plugin itself is broken with uninstalling and that would cause Firefox to hang if it loads your homepage
(Reporter)

Comment 4

11 years ago
(In reply to comment #3)
> Thre are only 2 ways that uninstalling this third-party software can do
> something like this:
> a) it installs an addon which is not correctly removed with uninstalling (would
> be fixed with the safemode)
> b) you have a homepage with a embed quicktime plugin and the quicktime plugin
> itself is broken with uninstalling and that would cause Firefox to hang if it
> loads your homepage
> 

I'm just as confused as you are. I tried using a blank page as my homepage, then reproduced the bug and it had the same effect.
Travis, is this issue still present on your side?
OS: Other → Windows XP
Version: unspecified → 2.0 Branch

Comment 6

9 years ago
This bug was reported using a version of Firefox that security and stability updates are no longer provided for.  All users are strongly encouraged to upgrade to Firefox 3 by selecting 'Check for Updates' in the Help menu or by going to http://www.mozilla.com/en-US/firefox/firefox.html

If you can no longer reproduce this bug using the latest Firefox 3.0.x version, please change the status of this bug to 'RESOLVED' 'WORKSFORME'.

If you can still reproduce this bug, please provide additional details to help resolve this issue.
No response from the reporter. In such cases we should close the bug as INCOMPLETE immediately.

Reporter, if you still have this problem feel free to reopen the bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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