409504 - While at the above website, when using the Amazon.com's enhanced image viewer, Foxfire closes itself with an error message saying "Foxfire has encountered a problem and needs to close"

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Keith Witt]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11

The crash always happens after the document in the viewer has already downloaded. It does not make sense that the document downloads and then foxfire has to close. This does not happen with Internet Explorer. I cannot help you any more than this, I am not competent with programming. I did take a screen shot of the error message if that will help. I will need you to send me an e-mail address to send it to you. Also, it seems to occur if I use the system for a long time, not a short period of time, which also makes it a bit confusing.

Reproducible: Sometimes

Steps to Reproduce:
1.Download the viewer into FoxFire
2.Begin using the viewer. I cannot say how long it will take to replicate. You may want to try to use the Census downloads, they seem to make it happen quicker.
3.
Actual Results:  
The software closed by itself, saying there was an error. For some reason, this error is being sent to Microsoft. Don't you have an error reporting method?

Expected Results:  
The same thing happened.

You can reach me at the above e-mail address.

Comment 1

[Keith Witt]

Attachment: This attachment shows the screenshot described in the bug report.

Comment 2

[Tyler Downer [He/Him]]

This bug was originally reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.6 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.