409835 - Registration fails when cookies are disabled, misleading error message

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Stefan Breunig]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b3pre) Gecko/2007122505 Minefield/3.0b3pre
Build Identifier: 

What happens:
Disable cookies for SUMO and try to register.
When you click next, it says "Wrong registration code".

What should happen:
Checking if cookies are enabled beforehand. When logging in with cookies disabled, it throws the correct error message when it fails to set the cookies ("You have to enable cookies to be able to login to this site"). Since cookies need to be set for the registration code stuff, it could be even thrown before the user fills out any data).

Easier fix:
Change "Wrong registration code" to something like:
The registration code coudln't be verified:
* You mistyped the code
* You have cookies disabled [Link to: http://support.mozilla.com/kb/Options+window#Cookies ]
Please go back, reload and try again.

Reproducible: Always

Comment 1

[David Tenser [:djst]]

Stefan, thanks for the thorough bug report.

Comment 2

[Majken Connor [:Kensie]]

going through old mail and found this. Has this been taken care of? it seems simple enough and people are going to get frustrated if they know they typed the code correctly.

Comment 3

[Stefan Breunig]

I just tried registering and it worked even with cookies disabled (probably fixed by reCaptcha); marking as fixed.
Logging in still needs cookies enabled, but there's no misleading error message and addon and theme developers are advanced enough to realize that cookies need to be enabled if "nothing" happens upon logging in. I won't open a new bug for this.

Comment 4

[Majken Connor [:Kensie]]

just to be clear, you tried logging into support.mozilla.com or addons.mozilla.org ?

Comment 5

[Stefan Breunig]

Oh wait, this is for SUMO and not AMO. Sorry, my bad I should read more carefully.

The issue still exists.

Comment 6

[Majken Connor [:Kensie]]

Fix should be simple enough, targeting at 0.6.3 as per Laura to get this a spot on the radar.

Comment 7

[Laura Thomson :laura]

Didn't get to this for 0.6.3, assigned to Nelson for 0.6.4

Comment 8

[Nelson Ko [:nkoth]]

correct error message throwing in r18184/r18185.

Comment 9

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED; 

http://support-stage.mozilla.org/tiki-register.php throws up "Error

You have to enable cookies to be able to login to this site".

(That should read "log in", but that's a quibble, and a separate bug.)

Comment 10

[Stephen Donner [:stephend] Not actively reading bugmail]

Removing "push-needed" keyword, since this was just pushed tonight.