411294 - Can't install new Version, with the Reason I've not enough rights, although I'm Admin

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Kevin]

User-Agent:       hgdsajh
Build Identifier: Mozilla/2.0.0.5

I Can't install any new Versions, although I'm Admin...
I installed a new Version by myself, but it didn't work (it wanted to update too, but again the problem with the rights)

Reproducible: Always

Steps to Reproduce:
1.wait untill Firefox opens a pop-up window (the one for the updates [happens too if Firefox installs automatically])
2.klick install now / later
3.wait untill Firefox installs
Actual Results:  
small window opens, tells me, I should close all the other applications or be the Admin
(there's no other application)

Expected Results:  
Firefox should be updated

Comment 1

[Daniel Veditz [:dveditz]]

If you have admin privs then the other reason for getting that error is that some other process is keeping one of the Firefox shared files open. You'll probably need individual help from http://www.mozilla.org/support/#community to sort this out, and only then can we determine if this is something wrong with Firefox or something anti-social about that other program.

Comment 2

[Wayne Mery (:wsmwk)]

Do you still see this problem?  See comment above

Comment 3

[Ed Morley [:emorley]]

Closing since now after whiteboard closeme date and no reply to last comment.

Please reopen/comment with further info, if you still see this issue with Firefox 3.6.13 or later in safe mode:
http://support.mozilla.com/kb/Safe+Mode

If you wish, you can also try to reproduce in Firefox 4 Beta 8 or later:
http://www.mozilla.com/en-US/firefox/all-beta.html