411363 - Add "support contact" field(s) for add-on developers.

Status: VERIFIED FIXED

(addons.mozilla.org Graveyard :: Public Pages, enhancement)

Description

[Seth Wagoner]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: 

This is an easy enhancement that would reduce bug reports via add-on reviews and subsequent developer frustration. 

Add "Support_URL" and "Support_Email" as fields on the developer control panel. 

Then on the review entry page, add something like this: 

"Support for this Extension is available at <Support_URL> [or] <Support_Email>. If you have a bug report it might be best to file it with the developer so that that they can follow up with you. Reviews are not really the place for detailed bug reports, and the developer may require several details in order to re-create te bug. Since we do not make your email address available to extension developers when you post a review, they will not be able to contact you to ask for more details or let you know if the bug has been fixed in an upcoming version." 

NB: A more comprehensive solution to the problem could be achieved through increased community/contact features on AMO (see http://wiki.mozilla.org/User:Bhashem/AddOns-AMO-Principles#IV._Create_a_satisfied_ecosystem_of_extension_developers.2C_editors.2Freviewers.2C_translators) but this is a nice cheap fix I think. 

Reproducible: Always

Comment 1

[Seth Wagoner]

Quick thought: When displaying a support email address, use some form of  obfuscation. Several methods and scripts are discussed here http://www.u.arizona.edu/~trw/spam/ and even the non-javascript method for "low threat" environments is vastly better than having no obfuscation going on at all. 

Comment 2

[Chris Pollett]

Hi I was just checking what branch should I target the patch for as it seems to need new strings that would have to be localized.

Comment 3

[Michael Morgan [:morgamic]]

trunk

Comment 4

[Chris Pollett]

Attachment: adds desire functionality

This patch should add the desired functionality. It would require both l10n string changes and database changes

Comment 5

[Chris Pollett]

Attachment: some patch but when admin stuff in messages.po delete as asked by clouserw

Comment 6

[Wil Clouser [:clouserw]]

> +#: controllers/components/amo.php:160
> +msgid "Unknown"
> +msgstr ""

This isn't a valid placeholder.  See http://wiki.mozilla.org/Update:Remora_Localization#L10n_standards

> -msgid "a_install"
> -msgstr "Install Now %s"

This should not be deprecated.  See bug 422818.

> -#: views/elements/install.thtml:65
> +#: views/addons/plugins.thtml:61 views/addons/plugins.thtml:72
> +#: views/addons/plugins.thtml:84 views/addons/plugins.thtml:96
> +#: views/addons/plugins.thtml:128 views/elements/install.thtml:65
> +#, fuzzy, php-format
> msgid "a_download"
> msgstr "Download Now %s"

This should not be marked fuzzy.

Comment 7

[Wil Clouser [:clouserw]]

Comment on attachment 309267 [details] [diff] [review]
some patch but when admin stuff in messages.po delete as asked by clouserw

I added my comments above.  Flipping back to laura for functionality review

Comment 8

[Laura Thomson :laura]

Comment on attachment 309267 [details] [diff] [review]
some patch but when admin stuff in messages.po delete as asked by clouserw

WFM

Comment 9

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED.