412797 - Windows error opening Internet shortcut or local HTML file

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[gooddevil]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.13) Gecko/20060414
Build Identifier: Mozilla Firefox 2.0.0.11 for windows XP

when Firefox is launched by double-clicking an Internet shortcut icon (or by entering the url via "Start -> Run") you may see an error dialog similar to: "http://kb.mozillazine.org/images/Windows_cannot_find_url.png".
Is not a problem of firefox exention, I have already tried to change type of file on option folder menu, as from other parts recommended. 
the following workaround doesn't work:
1. Open Explorer
2. Select Tools and then Folder Options
3. Select the File Types tab
4. Select Extension: (NONE), File Type: HyperText Transfer Protocol
5. Click Advanced toward the bottom of the window
6. In the Edit File Type window, select open and click Edit
7. Clear the DDE message box (which should contain "%1" or similar)
8. Click OK, Click OK
9. Repeat for File Type: HyperText Transfer Protocol with Privacy and FTP

Reproducible: Always

Steps to Reproduce:
1. double-clicking on local HTML file 
2. the default web browser firefox, under Windows, in my case it opens, BAT:
3. Firefox opens with the error dialog, "Windows cannot find <url or path to file>



 error example: http://kb.mozillazine.org/images/Windows_cannot_find_url.png

Comment 1

[[:Cww]]

Works for me.

I think your issue is in the way the file handling is being done in the registry.  Start>Run regedit 

Look for the following key: HKEY_CLASSES_ROOT\FirefoxHTML\shell\open\command
The Default value should be C:\PROGRA~1\MOZILL~1\FIREFOX.EXE -requestPending -osint -url "%1"

Most importantly, note the "" around the %1.  The problem is if you are missing quotes, then spaces in the path or file name aren't interpreted correctly.

If you want to do this automatically, I think setting your default browser to IE, reinstalling Firefox and setting your default browser to Firefox should fix this.

In general, Bugzilla is really not the best place to ask for technical support, it is a tracking system for actual bugs in various Mozilla products.  If the problem only happens on your computer or with a particular website, you should look into technical support resources. A number of resources are available for Firefox at: http://support.mozilla.com/kb/ .  In particular, you can get help with your question by searching the Knowledge base, or asking on our forums: http://support.mozilla.com/forum or using the newsgroup: mozilla.support.firefox or using the #firefox IRC chat room: irc://irc.mozilla.org/firefox

Since bugzilla is here to help developers improve the product, basic troubleshooting can be really helpful even if this really is a bug.  The person working with you can help confirm the issue and help in writing a much more descriptive and helpful bug report so developers can more easily make the fix.

Comment 2

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.