User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727) Build Identifier: lastest of thuderbird downloaded today when i hit get mail i get a blue screen from windos saying a driver shut down error Reproducible: Always Steps to Reproduce: 1.open thuder bird 2.hit get mail 3.get error and blue screen mesage Actual Results: get error message and blue screen Expected Results: blue screen and error message i would like to use thunder bird so i can see mail it was recommened well
Everymail, or a particular one? Thunderbird isn't a driver and doesn't by itself have the privilege level to crash your machine. As with all programs various calls to the OS ultimately involve drivers, the network card drivers, video, sound, etc. If a user-level program is able to crash a driver that is a serious bug in the driver. Depending on the age of your machine there may be updated drivers available from your PC manufacturer (or component manufacturer if you've installed/replaced hardware). The blue screen itself should have given some clue as to which driver crashed. If the new version of Thunderbird is the only program that causes the driver to crash then you could temporarily downgrade while you figure out where to get a driver update, but I can't think of any recent changes that would involve driver-level differences. For more help with Thunderbird please see the links at http://www.mozilla.org/support/ -- but I think you need to also check out the support for your PC.
If the new version of Thunderbird is the only program that causes the driver to crash then you could temporarily downgrade while you figure out where to get a driver update, but I can't think of any recent changes that would involve driver-level differences. HOW WOULD I DO THIS? I AHVE A DELL FROM JAN OF 2007
When it happens, note down what driver it crashed in. It usually says some dll name on the blue screen of death. Then find out what driver that is, google is helpful in cases it's not obvious...
On Windows, Start > Programs > Administrative Tools > Event Viewer contains a listing of past events and related error messages. It may not contain the specific message you see in the blue screen, but potentially gives you some other clues what's going on.
No further response from the reporter regarding this issue after about four months since it was reported, this also appears to be an issue mainly caused by software or hardware not directly related to Thunderbird. Resolving this, feel free to reopen if you have new information to add. -> INVALID (not a Thunderbird bug)
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INVALID
Summary: error blue screen diver shut down → error blue screen driver shut down
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