413472 - Thunderbird doesnt print some mails

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Martin Mueller]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; de; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: Thunderbird 2.0.0.9 (20071031)

Some Mails wont be printable on Os X 10.5.1. If I want to print a mail, the print-window appears (to select the printer), after confirming the window, I can see the "printing ..."-box for a very short time (shorter than normal).

After that, nothing happens. 

I recognized, that the error happens mainly by printing mails with attachment.

The error appears on two Macs (1 PowerPC-Mac with Leopard 10.5.1, 1 Intel-Mac with 10.5.1). 

The error happens on different mails! So, if on one Mac the mail isnt printable, on the other Mac the same mail (IMAP, two accounts) is printable.

Reproducible: Sometimes

Steps to Reproduce:
1. Print a mail
2.
3.
Actual Results:  
Nothing

Expected Results:  
The mail had to print out.

Comment 1

[Frank Wein [:mcsmurf]]

Do you happen to see any pattern which mails print find and which not? Might it have to do with HTML mails vs. text mails?

Comment 2

[Frank Wein [:mcsmurf]]

s/find/fine of course

Comment 3

[Wayne Mery (:wsmwk)]

can you attach a sample .eml file to the bug?  or email?

Comment 4

[Martin Mueller]

No, i cant figure a pattern out. I happens on mails with or without attachment. On HTML-Mails and text-mails. When it appears, it appears every time. 
The only way to print the mail, is to restart the mac. Restarting thunderbird doesnt help.

I cant fullfill your request to send some unprintable mails, because at the time all works fine. If the error appears again (it will) I send you the mails.

Comment 5

[Martin Mueller]

Attachment: mail that doesnt print (like any mail until i will restart the mac)

As requested.

Comment 6

[Wayne Mery (:wsmwk)]

Martin, thanks for the testcase.  testcase WFM on windows, TB trunk and I'm going to guess it will also work on Mac, because Gecko 1.9.1 has lots of printing fixes.
If this fails for anyone on Mac using 3.0 release or current trunk, please reopen the bug.

=> WFM Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b3pre) Gecko/20090205 Shredder/3.0b2pre

Note: due to trunk bug 473962, trunk steps to test are print preview, then print.