414323 - All Incoming Mail goes straight to JUNK folder.

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Katie Romanchuk]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: 2.0.0.6

Have tried everything. All incoming mail goes straight to Junk mail folder. I have to manually move the email from junk folder to my incoming mail box everyday. I have tried removing all spam and junk filters, and controls, in account settings and preferences but NOTHING changes no matter the permutation of junk control settings. 

Also, while I am here, is there ANY way we can send a PAGE instead of just a link, via TB and Firefox?

Reproducible: Always

Steps to Reproduce:
1.open TB
2.check in junk mail folder for incoming mail
3.select all and move to inbox
Actual Results:  
same as above

Expected Results:  
incoming mail should go straight to INBOX

help!

I got leopard recently and the problems started soon after but not right after.

Comment 1

[Jo Hermans]

Have you tried resetting the data in Preferences->Privacy->Junk ?

Comment 2

[Katie Romanchuk]

 Response to comment #1: Yes, am trying again right now. Seems like I have tried every permutation in both areas, preferences.priv.junk, as well as junk in account settings, turning all off or on and everything in between. 

Comment 3

[Magnus Melin [:mkmelin]]

What does the junk log say then? (Options | Privacy | Junk)

What is your Junk mail folder for the account set up to? 

Any normal filter set up that could cause this? (Tools | Message filters)

Comment 4

[Katie Romanchuk]

Hi

I still have this problem. Since I last wrote I did an Archive and Reinstall of Leopard OS for Mac, then resinstalled Thunderbird from scratch, from internet. I still have the exact same problem of all incoming mail going to my JUNK folder. 

I noticed another corruption that seems unusual and may be causing other problems? 

There are 2 folders in my Inbox that I CANNOT delete, or if I can delete the first one, it comes back next time I open Thunderbird. This problem remained in new Thunderwbird as well. Both folder are exactly the same and will NOT be deleted, even  with changing the name. THe name is: Maui Tomorrow Cooresp04c1137b. I did not put all those numbers and letters on the end myself. Thanks for any help you can offer, Katie

Comment 5

[Magnus Melin [:mkmelin]]

To get rid of the reappearing non-deleteable folders, go into your profile folder <http://kb.mozillazine.org/Profile_folder> and delete the corresponding files. (The one without an extension, and the .msf file.)

Comment 6

[Katie Romanchuk]

Hi and Thank you TB helpers
RE: the above comment, I tried what you said, deleting the files directly in the Profile, I couldn't delete in TB, and restarted computer, but sure enough those files reappeared! I tried several times. Maybe this is cause of other corruptions in my computer. ?? 

Incoming mail still going to JUNK folder. 

Comment 7

[Magnus Melin [:mkmelin]]

Was thunderbird running when you manually deleted those files on the file system? (It shouldn't.)

Have you checked Tools | Filters that no filter is set?

If all other attempts to solve it fail, move the complete profile folder somewhere else, let thunderbird create a new one, set up your settings and copy over the mail folders manually. This was a POP account, right?

Comment 8

[Steve Simms]

Is this still an issue?  If so, can you provide the information requested in comment 3, please?

Comment 9

[Katie Romanchuk]

HI, this problem has miraculously cured itself as of a month or 2 ago. I don't know what I did, but it wasn't intentional. I had completely given up. There was Firefox upgrade lately, was there a TB one too? Anyway, thanks for staying interested. Aloha

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to comment #9)
> There was Firefox upgrade lately, was there a TB one too?

no doubt, but unclear if that's what cleared it up. Thanks for the feedback. Please reopen the bug if it should happen again.