415564 - printing freezes Thunderbird then shuts Thunderbird down

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[John]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11
Build Identifier: Thunderbird 2.0.0.9

Crash occurs when requesting to print mail. windows closes program as it will not respond. Must restart Thunderbird to get email back.

Reproducible: Always

Steps to Reproduce:
1.open mail file
2.select to print
3.greys out window then gives error 
Actual Results:  
Thunderbird freezes

Expected Results:  
Windows error pops up and requires Thunderbird to close!

Printed email

Comment 1

[Wayne Mery (:wsmwk)]

What's the error message?
Please post Talkback id - 
  http://kb.mozillazine.org/Talkback
What version prior to 2.0.0.9 did this not crash?

Comment 2

[Chris Shaker]

Attachment: Crash log from attempting to print email message in Thunderbird

Crash log from attempting to print email message in Thunderbird

Comment 3

[Chris Shaker]

My Thunderbird often crashes while trying to print a message on
my Powermac, dual G5, running Tiger oS X, 10.4.11. If it crashes while attempting to print a message, I can successfully print the message right away after Thunderbird is restarted.

Here is the console log from the latest Thunderbird crash while attempting to print an email message:

2008-02-19 09:32:29.803 thunderbird-bin[1473] CFLog (21): GetDiskFragment returns -2851 for <PrintPDE> when trying to load /Applications/Thunderbird.app/Contents/Plug-ins/PrintPDE.plugin/Contents/MacOS/PrintPDE
2008-02-19 09:32:29.804 thunderbird-bin[1473] CFLog (22): Cannot find function pointer MyCFPlugInFactory for factory 00000000-0000-0000-0000-000000000000 in CFBundle/CFPlugIn 0xd6b85b0 </Applications/Thunderbird.app/Contents/Plug-ins/PrintPDE.plugin> (not loaded)
2008-02-19 09:32:29.922 thunderbird-bin[1473] WARNING: _wrapRunLoopWithAutoreleasePoolHandler got kCFRunLoopExit, but there are no autorelease pools in the stack.
Feb 19 09:32:32 powermac crashdump[1485]: thunderbird-bin crashed
Feb 19 09:32:34 powermac crashdump[1485]: crash report written to: /Users/cjshaker/Library/Logs/CrashReporter/thunderbird-bin.crash.log
Warning: unrecognized command line flag -psn_0_16121857
[00000265] main playlist: nothing to play
2008-02-19 09:38:06.852 thunderbird-bin[1490] WARNING: _wrapRunLoopWithAutoreleasePoolHandler got kCFRunLoopExit, but there are no autorelease pools in the stack.
[00000265] main playlist: stopping playback


I'll try to attach the crash log as well.

Chris Shaker

Comment 4

[Chris Shaker]

I recreated the bug with that new daily build version, by trying to print your email message:

2008-02-19 13:16:02.075 thunderbird-bin[1574] CFLog (21): GetDiskFragment returns -2851 for <PrintPDE> when trying to load /Applications/Thunderbird.app/Contents/Plug-ins/PrintPDE.plugin/Contents/MacOS/PrintPDE
2008-02-19 13:16:02.077 thunderbird-bin[1574] CFLog (22): Cannot find function pointer MyCFPlugInFactory for factory 00000000-0000-0000-0000-000000000000 in CFBundle/CFPlugIn 0x5d18580 </Applications/Thunderbird.app/Contents/Plug-ins/PrintPDE.plugin> (not loaded)
Warning: unrecognized command line flag -foreground


Crash reporter said the application didn't leave it any data to work with.
Sorry, I forgot to copy the exact message.

I'm still not 100% sure of my PowerMac. I've replaced two bad hard disks,
and reloaded Tiger OS X on a new hard disk. I've tested the disks again,
run memory tests again. It still crashes once a week or so, dying with
the screen blank and the fans running at full blast.

Thanks,
Chris Shaker



Christopher J Shaker wrote:
> I've updated to Thunderbird version 3.0a1pre (2008021903) as of this morning. 

Comment 5

[Michael Köhler [:Coce]]

Printing works fine for me. I open an e-mail, click on "print" and then on "Ok", and the e-mail is printed.

- Thunderbird version: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.8.1.12) Gecko/20080213 Thunderbird/2.0.0.12

- Build-ID: 2008021305

- extensions:

- AccountEx [de] 0.2.3
- Allow HTML Temp 2.0.1
- Attachment Sizes [de] 0.0.8
- Clippings 3.0
- Contacts Sidebar [de] 0.6+
- German dictionary 1.0.1
- Display Mail User Agent [de] 1.5.2
- DOM Inspector 1.8.1.2
- Enigmail [de] 0.95.6.20080101
- Folderpane Tools [de] 0.0.5
- FoxClocks 2.3.14
- MinimizeToTray 0.0.1.2006102615+
- MR Tech Local Install 5.3.2.6
- Signature Switch 1.5.4
- Talkback 2.0.0.9
- Update Notifier 0.1.5.3

Comment 6

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

John, Chris, do you still see the issue in the latest supported Thunderbird version 2.0.0.12 or trunk nightlies?

(Triagers, if yes, please remove CLOSEME from whiteboard)

Comment 7

[Chris Shaker]

Yes, I still see the issue on 2.0.0.12, and my Mac is stable now. I removed the
after market USB2 and Firewire 800 cards from my Mac.

If I try printing right after running Thunderbird, it will print fine. However,
when I try to print a message after reading a lot of email, it will crash. After
it crashes, I relaunch Thunderbird, and it will print the message it crashed on
just fine.

I tried one of the nightly builds, and Find/Search Messages' was completely hosed.

I can try one again in a few weeks...

Chris Shaker

Comment 8

[Chris Shaker]

Also, I have *never* had a crash while printing from Firefox, with the last several versions.

Chris

Comment 9

[Chris Shaker]

In case it is not clear, only the Thunderbird program crashes. Other programs on my PowerMac print just fine, and Mac OS X stays up and running.

Chris Shaker

Comment 10

[Wayne Mery (:wsmwk)]

version 2.0.0.14 is now available. PLease test, update bug, with talkbackid if crashes. http://kb.mozillazine.org/Talkback

Was version 2.0.0.9 the first 2.x release that you ran? If not, did 2.x PRIOR to version 2.0.0.9 also crash?

Comment 11

[Chris Shaker]

Version 2.0.0.12 stopped crashing while printing when I updated my PowerMac to
Leopard, the new Mac OS X ver 10.5.2...

Now that I'm running Thunderbird 2.0.0.14, it still prints email just fine, too.

Chris Shaker

Comment 12

[Magnus Melin [:mkmelin]]

->WFM then

Comment 13

[Chris Shaker]

Just verified that it is not reproducible for me on Thunderbird 3.0 on my Powermac, running Mac OS X ver 10.5.8

Chris Shaker